<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-bravomylife (1553862014986887238)
Ticket Type: BILLING
Ticket Owner: 307623319564320768
Created: 9/27/2026, 8:12:53 PM
Locked: no
Claimed: 1168610887066730520
Messages: 15

AI Ticket Summary

**Billing Support Summary** - **Issue:** User was charged for a Pro subscription, but it was not active or visible in the app. Google also showed no active subscription. - **Staff response:** Staff advised the user to use **Profile → Support → Subscription → Restore Purchase**, restart the app/device, and verify whether the charge was completed or pending. They noted subscriptions may be awaiting bank approval. - **Outcome:** User later confirmed the issue was resolved. The exact cause or resolution method was not specified.

This is the start of #ticket-billing-bravomylife channel. Hello @Ren /BravoMyLife! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hello! So I purchased the pro subscription and was charged for it, but it's not showing in the app that I purchased it!
Here's a screenshot from my account showing I was billed for it! And my account with the current time at the top showing that its still not active Hello! So I purchased the pro subscription and was charged for it, but it's not showing in the app that I purchased it! Here's a scr Hello! I am sorry to hear you experiencing this issue.
Can you try to restore the subscription purchase via the app?
You can do that by going on your profile then clicking on the top left icon and then on **Support**! Then on **Subscription** and Restore Purchase! Yup, I tried that too! 😭 Yup, I tried that too! 😭 Did you tried to restart the app or restart your phone? I did! I'm currently talking to Google about it too to see what they say 😭 I did! I'm currently talking to Google about it too to see what they say 😭 Did you checked if the subscription is marked as a possible "definitive" state? Like not pending or whatsoever? It is mostly not a problem on Google end though. It's showing no subscription on Google, that's why I reached out to them as well! I'll let you know what they say when they reply! It's showing no subscription on Google, that's why I reached out to them as well! I'll let you know what they say when they repl Yeah! Well that should be why Aspect does not detect any subscription on your Google Account. @Ren /BravoMyLife
Hi, in your statement does it say “purchased or pending”? Some users have complained that their subscriptions are currently pending approval from their banks. It looks like it's all sorted out now! So thank you guys so much! ☺️ It looks like it's all sorted out now! So thank you guys so much! ☺️ No problem!
Exported transcript automatically when the ticket was closed.
Top participants:
7 - @a.l.e.y.x#0 (1168610887066730520)
5 - @bravomylife#0 (307623319564320768)
2 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)