<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-borgofff (1523961682672488511)
Ticket Type: BILLING
Ticket Owner: 853047178166796299
Created: 7/7/2026, 7:59:39 AM
Locked: no
Claimed: 160655903031427072
Messages: 4

AI Ticket Summary

Ticket type: Billing Support Ticket owner: borgofff (ID: 853047178166796299) Claimed by / Staff: rimor (ID: 160655903031427072) Closed by: 1012012939315789865 Detected staff members: rimor Summary: - User issue: Asked whether there is a trial period for a yearly Pro subscription and whether they can get a refund if they used it for only one month. - Staff response: rimor explained there is no trial period. They noted the free app experience (create characters, interact with characters, post in your own timeline) can be used to evaluate features. For refunds, rimor stated that refunds are handled by the App Store (iOS) or Google Play (Android) and the team cannot guarantee a refund after a month. - Final outcome: User was informed there is no trial and that refund requests must be pursued through the relevant app store; no refund decision was made in the ticket. Conversation appears clear and resolved from support’s side.

This is the start of #ticket-billing-borgofff channel. Hello @𝓑𝓞𝓡𝓖𝓞𝓕𝓕! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! hello all, just wondering if there was like a time trial on a subscription incase i don’t find the app interesting enough for the yearly payment, so say i have the yearly pro but i only used it for a month can i refund it or not? thanks @Jude | Helper are you able to assist me <@160655903031427072> are you able to assist me Hey there,
Sorry for the delay! Actually, there's no trial period available; however, the free app experience lets you create characters, interact with characters, and post in your own timeline, giving you a good glimpse of the app features.

About the refund part, refunds are processed by the App Store or Google Play depending on your device, so we can't promise you'll be able to refund after a month.
Exported transcript automatically when the ticket was closed.
Top participants:
2 - @borgofff#0 (853047178166796299)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @rimor#0 (160655903031427072)