<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-ashsloan03 (1553386765660717092)
Ticket Type: BILLING
Ticket Owner: 1541274118828204103
Created: 9/26/2026, 12:44:25 PM
Locked: no
Claimed: 190695753818177538
Messages: 21

AI Ticket Summary

**Billing Support Summary** The user reported that they purchased an approximately $60 annual Aspect subscription expecting messaging and core features to be included, but found that messages were consuming gold/credits. They requested an explanation and a refund or partial refund for the unused subscription period. Staff clarified that the Yuzu base model is free for Pro subscribers, while two other models require gold, and explained that this model change was made to support LLM operating costs. Staff also advised that cancellations/refunds must be requested through the original payment provider (Google Play or Apple App Store), which makes the final decision. Because the user reported that even their Pro access appeared to consume gold and did not see a model-selection option, staff requested screenshots and subscription confirmation details. Another staff member confirmed that developers were already investigating similar reports and asked the user to submit in-app feedback to help identify affected accounts. The user agreed to submit feedback. No refund outcome was recorded, and the reported Pro/gold-charging issue remained under investigation.

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Thank you for your patience and cooperation! Hi Aspect Support,

I’m contacting you regarding my annual subscription.

I paid approximately $60 for a year of access to Aspect, with the expectation that messaging and the core features of the app were included with that subscription.

I’ve now discovered that Aspect has changed its model so that individual messages cost additional credits/payment. This is a significant change to the service I originally paid for, and I would not have purchased the annual subscription if I had known I would subsequently have to pay per message.

Could you please explain why this change was made and, more importantly, what options are available for customers who paid for an annual subscription before this change?

Given that the service has materially changed since I purchased the subscription, I would like to request a refund (or an appropriate partial refund) for the unused portion of my annual subscription.

I’m happy to provide my purchase receipt/order details if needed.

Thanks,
Asher Hi there @ashsloan03

I just want to make you aware that Yuzu, the base model of Aspect, is *free to use for Pro subscribers.* It's the other two models that will cost gold to use. This is a decision made by the Devs to increase revenue to keep the LLM for the app running.

However, I absolutely understand if you are upset by this change and no longer want your subscription! Any cancels/refunds must be handled by the point of service where you purchased (either Google Play or Apple App), and it is their decision on whether or not to issue a refund - their decision is final, unfortunately Aspect has no say in that decision. Ah okay no worries. I wasn’t sure as it had been using my gold each message costs What do you mean? Could you send me a screenshot of what you see?? @ashsloan03 yes i will this is what comes up this is what comes up Do you have an option to pick a model at all? that’s all i have that’s all i have And you have Pro? yeah i do, i will find the subscription email i have yeah i do, i will find the subscription email i have The devs are already investigating this issue, we had two reports yesterday and I sent it to them privately! ah okay no worries. i’m just getting the email confirmation of the purchase : ) hopefully this helps Can you please submit a feedback thru the app with this issue too?

The more people = the more accounts they can search for the issue! @ashsloan03 yeah i can do that! thank you : ) yeah i can do that! thank you : ) Thank you as well! :monkeydance:
Exported transcript automatically when the ticket was closed.
Top participants:
11 - @ashsloan03#0 (1541274118828204103)
4 - @draculvrita#0 (190695753818177538)
4 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @a.l.e.y.x#0 (1168610887066730520)