<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-archie075275 (1531087952908914688)
Ticket Type: BILLING
Ticket Owner: 1531084974999207939
Created: 7/26/2026, 11:56:54 PM
Locked: no
Claimed: 1012012939315789865
Messages: 32

AI Ticket Summary

Summary — Billing Support ticket for user 1531084974999207939 (archie075275 / aspect user: steely) Issue: - User could not restore their subscription in the app; restore returns two error messages. What staff did: - Requested a screenshot and proof of purchase, and asked the user to send a specific Restore Purchases message ("Limitless has verified the purchase, can't restore the subscription.") — user sent it and provided their aspect username (steely). - Guided basic troubleshooting: confirm app is updated, switch from Wi‑Fi to mobile data and try restore, uninstall/reinstall the app (user tried reinstalling three times). - Escalated the case and provided collected info to the developers. Final result / current status: - Developers reported the issue appears to be on Apple’s side. Staff asked the user to check again the following day and will notify them when developers respond. No fix or timeline was available at the time of closure. Ticket was claimed and closed by staff member destructively__ (1012012939315789865). Important technical details: - User performed reinstall attempts (x3) and still experienced the error. - User completed the in-app "Send a Message" step and provided the Restore Purchases message and aspect username (steely). - Staff noted a recent app update and asked the user to confirm they had it installed. - Root cause: currently believed to be Apple-side; awaiting developer/Apple resolution. If anything in the conversation is unclear or you need additional artifacts (screenshots, proof of purchase copy), they were requested but not attached in the ticket.

This is the start of #ticket-billing-archie075275 channel. Hello @Archie! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hi, can you send a screenshot of the error you’re getting when you try to restore the purchase? It comes up with 2 messages Can you please provide the proof of purchase so I can escalate this to the developers? [no text] Thank you! How long will it take How long will it take I can’t talk about a timeline, it’s still Sunday, and the devs are off right now! Either way. Please do this if you can! Hi! Could you please go to the Restore Purchases page, tap Send a Message, and send the following:

> "Limitless has verified the purchase, can't restore the subscription."

Once you've sent it, please let me know and tell me your aspect user.
Thank you! I’ve sent it I don’t want a refund I want it to just work My user is steely Can you also check if your app is updated?
There was a new update 3 days ago! Let’s do something as well first! Disconnect your WiFi and connect your data, and then try to restore it with your data! Okay I’m trying it now Let me know if it worked or if the error still shows. It still shows Thank you, sending this to the devs, will update you once I have an answer. Will it be working later today I can’t promise that unfortunately.. Have you tried to uninstall the app and install it again? I’ve tried it 3 times and it’s still not working I’ve sent the information to the devs. Thank you do you know when they will get back to you Thank you do you know when they will get back to you No, but once they do I’ll ping you in the ticket! Thanks Is that everything you need Thanks For now yes! @Archie
Hi!

We’ve checked into this, and it appears the issue is currently on Apple’s side. Could you please check back tomorrow and try restoring your subscription again? Hopefully, the issue will be resolved by then and the restore should work normally. Thank you for your patience! @Archie

Hi there again, can you please give me an update on this issue?
Exported transcript automatically when the ticket was closed.
Top participants:
19 - @destructively__#0 (1012012939315789865)
12 - @archie075275#0 (1531084974999207939)
1 - @Aspect Assistant#2405 (1479500542832021527)