<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-ar1nn (1522597736095023114)
Ticket Type: BILLING
Ticket Owner: 763766865574101052
Created: 7/3/2026, 1:39:49 PM
Locked: no
Claimed: 1012012939315789865
Messages: 7

AI Ticket Summary

Summary — Billing Support ticket (Owner ID: 763766865574101052) Issue: - User purchased a €39.99 subscription, deleted their original account that had the Pro version, then created a new account and was unable to restore the prior purchase. Staff actions: - destructively__ (ID 1012012939315789865) advised using the app’s “Restore” button on the Pro page. - When that initially failed, staff suggested disabling Wi‑Fi and trying on cellular data, and asked the user to report back. Outcome: - The user created a new account on the same email and repurchased the subscription; they report having the premium version now. - The user commented that the money appears "still there" on their card, so it is unclear from the conversation whether the original charge/restore completed as expected or if a refund/failed charge occurred. No further billing verification was performed in the ticket. Ticket status: - Claimed and closed by destructively__ (1012012939315789865).

This is the start of #ticket-billing-ar1nn channel. Hello @arina! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! I made a 39,99€ subscription today. I wanted to make a new aspect account so i deleted the one with pro version and made another one where i cannot restore my purchase because i deleted the one with pro ver. on my email. I don't know what to do I made a 39,99€ subscription today. I wanted to make a new aspect account so i deleted the one with pro version and made another one where i You can restore the purchase by clicking “restore” when the pro pages appears. 🙂 You can restore the purchase by clicking “restore” when the pro pages appears. 🙂 It did not work:( It did not work:( Can you disable your WiFi and try with your data? Let me know if it worked. I made a new account on the same email and it was normal. I was supposed to have money on my credit card to buy it again, payed it and the money are still there but i have the premium version now so i think it's fine! Thank you anyway!
Exported transcript automatically when the ticket was closed.
Top participants:
3 - @ar1n.n#0 (763766865574101052)
3 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)