<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-andreamontroni18 (1552363035518050354)
Ticket Type: BILLING
Ticket Owner: 1552360952765358204
Created: 9/23/2026, 4:56:29 PM
Locked: no
Claimed: 1012012939315789865
Messages: 4

AI Ticket Summary

The user requested cancellation and a refund for a €39.99 annual Pro subscription, stating they were within the 14-day period. The subscription was purchased through their Apple Account. Staff advised the user to cancel via the App Store and submit the refund request through Apple’s Report a Problem page. No confirmation of cancellation or refund approval was provided.

This is the start of #ticket-billing-andreamontroni18 channel. Hello @andreamontroni18! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hi, i just made the payment for the year subscription for Pro 39,99€. But I don’t really like I’m sorry and I would like the re found and the stop of the subscription. I’m in the first of the 14 days i can do that I Did the subscription with my Apple Account @andreamontroni18
You can cancel your subscription on the App Store! For the refund, you can request apple here - https://reportaproblem.apple.com/?s=6
Exported transcript automatically when the ticket was closed.
Top participants:
2 - @andreamontroni18#0 (1552360952765358204)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @destructively__#0 (1012012939315789865)