<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-alician17 (1511344575934103662)
Ticket Type: BILLING
Ticket Owner: 664248337956077579
Created: 6/2/2026, 12:23:46 PM
Locked: no
Claimed: 1012012939315789865
Messages: 9

AI Ticket Summary

Summary — Billing Support ticket (Owner: 664248337956077579) - User issue: alicia_n17 reported paying for in-app "gold" that never arrived (message 2026-06-02 12:49:36 UTC). - Staff assessment/actions: destructively__ checked the transaction status and reported the charge was still "pending," explaining that a pending charge can prevent the purchase from completing. Staff advised the user to contact their bank to confirm the charge and said they would check with the team about the issue (responses on 2026-06-02). - User follow-up: User noted the app indicated the purchase succeeded and reported a similar recent purchase on another app was pending but fulfilled. Staff acknowledged this was unusual. - Staff follow-up: destructively__ pinged the user on 2026-06-04 requesting any updates. - Outcome/status: Ticket was claimed and closed by destructively__ (1012012939315789865). Final resolution is unclear from the conversation — no confirmation that the charge cleared or that the gold was delivered. Important technical detail: Staff identified the transaction as "pending," which they stated is why the purchase did not complete; timing depends on when the charge is finalized by the bank.

This is the start of #ticket-billing-alician17 channel. Hello @Angel <3! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hi, I paid for some gold but the gold never came [no text] It says the transaction is still pending which means it hasn’t fully charged you so that’s why the purchase wasn’t completed. So in 10 days the app should automatically update itself with my gold? So in 10 days the app should automatically update itself with my gold? It depends when the charge is completed with your bank, I would advise calling them and asking them what happened there! It’s odd because the app said it worked. I’ve just made another in app purchase on different app similar to yours, it says pending also but I got what I paid for It’s odd because the app said it worked. I’ve just made another in app purchase on different app similar to yours, it says pending also but That’s definitely strange change, we’ve had people not getting what they paid for because the charge is pending.

I’ll check in with the team! @Angel <3
Any updates on this issue?
Exported transcript automatically when the ticket was closed.
Top participants:
4 - @alicia_n17#0 (664248337956077579)
4 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)