This is the start of #ticket-billing-adhderic channel.
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Hello! I see you might have accidentally put in two tickets, so i will delete the other one and we can use this one 🙂 Could you send any screenshots or screen recordings to help us see what youre seeing and try and fix it ❤️
@ADHDEric
Hello
Here
When I try to post is screenshot 1, screenshot 2 is when I try to subscribe, and screenshot 3 is when I try to restore
Ive tried clearing data and cache and uninstall reinstall but it still doesnt recognize me as a subscriber
When I look at the home page I see the "sign up for pro"
Is what it shows on my subscription
just to be clear, can you not access any of the pro features? I have seen previous bugs with the "unlock pro" option showing up but the person still having complete access to their pro features, so i want to be sure this isnt the case 🙂 @ADHDEric
I try to send a message or comment on another post and it tells me I need pro
hi @ADHDEric , have you checked that the funds have come out of your account?
I will take a look but i am pretty sure I saw the charge
I will take a look but i am pretty sure I saw the charge
no worries, let us know
Yeah I do see the charge there
No reversal or anything
is it possible you could provide a screenshot of the charge so we have all the evidence before having to escalate the ticket
@ADHDEric ^
Yup, sorry for the time between responses
Yup, sorry for the time between responses
No issue, we’re just trying to not overflow the ticket system!
@ADHDEric Is there any updates on this issue?
Exported transcript automatically when the ticket was closed. Top participants:
12 - @adhderic#0 (722114110241898528) 4 - @destructively__#0 (1012012939315789865) 3 - @h03p.l3ss#0 (665796139668340757) 2 - @peytonimo#0 (687842651319435380) 1 - @Aspect Assistant#2405 (1479500542832021527)