<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-adfs121 (1543217572567191662)
Ticket Type: BILLING
Ticket Owner: 424194165438677002
Created: 8/29/2026, 11:15:41 AM
Locked: no
Claimed: 1168610887066730520
Messages: 6

AI Ticket Summary

**Billing Support Summary** - **Issue:** The user intended to purchase a weekly subscription but accidentally purchased an annual subscription. They requested a refund and noted that they used the service for approximately 20 minutes before requesting it. - **Staff response:** Staff clarified that only annual subscriptions are currently available; weekly/monthly subscriptions are not supported. They explained that the app cannot process direct refunds. - **Resolution:** The user was directed to request the refund through the platform used for payment, such as Apple or Samsung. No refund approval or completion was confirmed.

This is the start of #ticket-billing-adfs121 channel. Hello @john! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hi @john! 주간 구독을 하려했는데 실수로 연간 구독을 결제했습니다. 환불 요청 드립니다! @john 현재는 1년 단위 구독 상품만 제공하고 있습니다. 추후 월간 구독 상품을 도입할 수도 있겠지만, 지금은 지원하지 않는 점 양해 부탁드립니다. 환불을 원하실 경우, Apple이나 Samsung 등 해당 구독 서비스를 이용하신 플랫폼을 통해 직접 진행하셔야 합니다. 감사합니다. 결제를 하고 20분 정도 사용하고 환불을 요청했는데 혹시 이점이 문제가 됩니까? 애플이나 삼성 등 이용 중인 서비스 업체를 통해 이 문제를 해결하실 수 있을 것입니다. 저희는 앱을 통한 직접적인 환불 처리를 지원하지 않으므로, 안타깝게도 해당 업체를 통해 환불을 진행하셔야 합니다. @john
Exported transcript automatically when the ticket was closed.
Top participants:
2 - @adfs121#0 (424194165438677002)
2 - @peytonimo#0 (687842651319435380)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @a.l.e.y.x#0 (1168610887066730520)