<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-acano (1508534568422998097)
Ticket Type: BILLING
Ticket Owner: 858580932075847700
Created: 5/25/2026, 6:17:48 PM
Locked: no
Claimed: 687842651319435380
Messages: 11

AI Ticket Summary

Summary — Billing support ticket (Owner: 858580932075847700) - User issue: User reported subscribing yesterday for $39.99 but seeing a $58.98 charge and asked why the amount differed. - Staff actions: - destrucively__ advised this was not normal and there aren’t fees that would justify a ~$20 increase, asked the user to contact their bank or Apple, and requested a screenshot of the App Store subscription page. - peytonimo noted the subscription in the App Store should show $39.99, suggested the $58.98 charge likely came from a separate transaction today (so both charges could appear in the bank), and recommended contacting the bank/Apple if the user did not make any purchase that day. peytonimo also asked if the user needed further assistance or if the ticket could be closed. - User response/outcome: The user confirmed the App Store shows $39.99 and said they will contact Apple. No screenshot was provided and no refund or internal action was taken by staff. The ticket was closed by staff. - Important technical details: App Store listing shows $39.99; staff believe no legitimate fee would raise it to $58.98 and suspect a separate charge on the bank statement. User was advised to contact Apple and their bank.

This is the start of #ticket-billing-acano channel. Hello @acano._.! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! hello! @acano._. Hello I just had billing questions When I subscribed yesterday it was for the amount of $39.99, I understand there might be fees but I received a charge for $58.98 When I subscribed yesterday it was for the amount of $39.99, I understand there might be fees but I received a charge for $58.98 Hi there!

Please contact your bank or apple.
That isn’t normal and there isn’t fees that would justify a $20 rise.

Can you please go to the App Store and send a screenshot of the aspect subscription there? @acano._. Yeah it says the $39.99, I’ll contact Apple Thank you! [no text] This was a charge from today while the subscription was charged yesterday so i believe this to be a charge from something else. If you check your bank account you might see both the 39.99 from aspect as well as that charge since i believe them to be seperate. I would highly suggest getting in contact with your bank/apple if you made no purchases today for that amount. Was there anything else you needed assistance with or is it okay to close this ticket now? 🙂 @acano._.
Exported transcript automatically when the ticket was closed.
Top participants:
5 - @acano._.#0 (858580932075847700)
3 - @peytonimo#0 (687842651319435380)
2 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)