<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-abbasgk1 (1510646082961674452)
Ticket Type: BILLING
Ticket Owner: 1004116496517173429
Created: 5/31/2026, 2:08:12 PM
Locked: no
Claimed: 1012012939315789865
Messages: 10

AI Ticket Summary

Summary — Billing Support ticket - Issue reported: User (1004116496517173429) asked to exercise their right of withdrawal for a subscription purchased yesterday, requesting cancellation and reimbursement under the 14-day French/EU withdrawal period. - Staff actions: Staff member destructively__ (1012012939315789865) responded that refunds are not handled by this server/Discord or "aspect" and instructed the user to contact their platform provider (Apple or Google) to request a refund. - Additional question and response: The user also asked whether in-app posts/chats are visible to others. Staff confirmed the user profile is not visible to others and that only posts from in-game characters are visible to other players. - Outcome: User acknowledged the guidance and had no further questions. The ticket was claimed and closed by destructively__ (1012012939315789865). No refund was processed by staff in this ticket; user was advised to contact Apple/Google.

This is the start of #ticket-billing-abbasgk1 channel. Hello @abbasgk1! Thank you for opening a **Billing Support** ticket.
Please take a moment to clearly describe your issue or request so our team can help you as quickly as possible.

**Tips for a faster response:**
• Explain your situation in detail (what happened, when, and where).
• Include screenshots or links if relevant.
• Keep your language polite and respectful.
• Avoid tagging staff members directly — we’ll respond as soon as possible.

Once a member of @Trainee Helper, @Helper, @Helper Team Lead, @Moderator, @Moderation Team Lead, @Community Manager has reviewed your ticket, you’ll receive a reply here.
If you opened this ticket by mistake, press the **Close** button and follow the prompt to request closure from staff.

Thank you for your patience and cooperation! Exercise of my right of withdrawal

Dear Sir or Madam,
I am writing to inform you that I wish to exercise my right of withdrawal regarding my subscription to your service, which I subscribed to yesterday.
As this request is being made within the 14-day withdrawal period provided by French and European consumer protection laws, I request the cancellation of my subscription and reimbursement of any amounts paid, where applicable.
Please confirm receipt of this request and inform me of the next steps.
Kind regards. @abbasgk1

I belive you have the wrong server or something? Refunds are not done by aspect nor us in discord, you need to contact your service provider — Apple or Google. 🙂 Gotcha, thx No problem, is there anything else I can help you with? @abbasgk1 Yeah I had a little question, are the posts and chats I have inside the app shared with anybody or visible by anyone? Yeah I had a little question, are the posts and chats I have inside the app shared with anybody or visible by anyone? No, your profile can’t be seen by anyone, the only posts that others players can see is the posts from your characters! Oh okay, I was terrified for a minute cuz I posted some weird stuff, I deleted it all anyway but thanks for letting me know, I don't have anymore questions, thanks again No problem, please open a ticket or use #🤔-community-support if you have anymore questions and don’t forget to tag staff!
Exported transcript automatically when the ticket was closed.
Top participants:
5 - @destructively__#0 (1012012939315789865)
4 - @abbasgk1#0 (1004116496517173429)
1 - @Aspect Assistant#2405 (1479500542832021527)