<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-yumikousm (1523053307944374475)
Ticket Type: APP_SUPPORT
Ticket Owner: 931314395504590890
Created: 7/4/2026, 7:50:05 PM
Locked: no
Claimed: 1012012939315789865
Messages: 10

AI Ticket Summary

Summary — App Support ticket (owner: 931314395504590890; handled by destructively__ / 1012012939315789865) User issue: - When attempting to upload images (all image options) the photo picker blocks the app UI: other buttons become unresponsive, the select button disappears, or the picker sits too high to access controls. Sometimes selecting an image appears to accept it but the user cannot post or add a description. In some cases the app crashes the phone when clicking a photo. The behavior persists and occasionally the app opens defaulted to the post section. Staff actions: - Requested a recorded video of the bug; user provided a video demonstrating the issue. - Asked user to verify/troubleshoot by offloading app / clearing cache, uninstalling and reinstalling, and switching from Wi‑Fi to mobile data. User response: - Troubleshooting steps did not resolve the issue. Problem still reproducible and now sometimes causes crashes on launch. Final outcome / next steps: - Staff escalated the issue to the development team for investigation. Ticket was claimed and closed by destructively__ (1012012939315789865). No developer fix or resolution provided in this thread. Important technical details: - Affects all image upload entry points in the app. - Symptoms: unresponsive UI when photo picker is open, missing select/confirm button, inability to post or add descriptions after image selection, intermittent app crashes (including device-level crash). - User provided a video demonstrating the bug and confirmed it’s reproducible after standard troubleshooting (cache offload, reinstall, network change).

This is the start of #ticket-appsupport-yumikousm channel. Hello @Emily 🐾! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Everytime I try to upload an image (for all the image options of the app) it blocks my screen. I am unable to get out of the photos, the app crashes, or the only button option is too high up on the screen where I can't access it. When it's stuck on the photos, it still let's me select and scroll but the other buttons stop working and the select button disappears. At times the app will crash my whole phone just when I click a photo. @Emily 🐾

Hi! Sorry for the delay, can you please record a video of that bug so I can send it to the devs? Here is one. No button worked. @Emily 🐾
Hi, just wanted to follow up, is this issue still occuring? Yes, it is. I saw the attempt from yesterday posted on its own. But I tried again like 3 minutes ago, it's the same issue. Except it selects image and at certain times the image accepts but then I can't post or write description. @Emily 🐾
Please verify with me before I escalate this issue!

Doing the following:
- Offload the app / delete cache
- Uninstalling and installing back
- Switch from WiFi to data

Didn’t help nor work? Doesn't help. Now it just crashes and when I open the app, it defaults to the post section at times.. I’m going to escalate this issue to the team then. 🙂 📢 @Emily 🐾 your ticket has been escalated to our team for deeper review. This ticket will be closed soon while the team looks into your issue in more detail.
Exported transcript automatically when the ticket was closed.
Top participants:
4 - @yumiko_u_s_m_#0 (931314395504590890)
4 - @destructively__#0 (1012012939315789865)
2 - @Aspect Assistant#2405 (1479500542832021527)