<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-xxbp2331 (1534575352532308089)
Ticket Type: APP_SUPPORT
Ticket Owner: 556159802536099853
Created: 8/5/2026, 2:54:35 PM
Locked: no
Claimed: 1012012939315789865
Messages: 9

AI Ticket Summary

Ticket type: App Support Ticket owner: 556159802536099853 Handled by: destructively__ (1012012939315789865) — claimed and closed by same staff Issue: - User's app crashed mid-conversation, returned to the initial onboarding/Aspect screen and asked them to create an account again. They attempted to recreate an account but the app would not allow account creation. Staff actions: - Advised user to uninstall and reinstall the app. Result: - User uninstalled and reinstalled the app and confirmed the issue was resolved; app is working normally again. Notes: - No further technical details were provided by the user (e.g., OS, app version, error messages). If the issue recurs, request those details and app logs.

This is the start of #ticket-appsupport-xxbp2331 channel. Hello @beniciopreciado! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hi there.

So I was in the middle of a conversation with an AI, and all of a sudden, the app crashed and kicked me out. When I tried to re-open the app, It gave me the introductory Aspect message you get when you first get the app. It then prompted me to make an account again. This has happened before (it would take me back to my original accounts) so I tried making an account again but now it won’t let me create one no matter how many times I close out the app. Hi there. So I was in the middle of a conversation with an AI, and all of a sudden, the app crashed and kicked me out. When I tried to re-o Can you please try to uninstall the app and install it back? I will try right now Got it! Thank you so much!! Got it! Thank you so much!! Is it solved? Yes! All working well now 🙂 That’s amazing, good to know! Do you need anything else?
Exported transcript automatically when the ticket was closed.
Top participants:
4 - @xxbp2331#0 (556159802536099853)
4 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)