<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-wonwookim (1518616491962925087)
Ticket Type: APP_SUPPORT
Ticket Owner: 687287180586123292
Created: 6/22/2026, 1:59:46 PM
Locked: no
Claimed: no
Messages: 2

AI Ticket Summary

- Ticket type: App Support - Owner: 687287180586123292 - Claimed by: nobody - Closed by: 1012012939315789865 - Staff detected in thread: none Summary: - User reports the AI stopped answering their DMs. They deleted the chat to try to fix it, but that removed the AI's memory/context so the AI now responds as if meeting them for the first time. The user says this outcome is undesirable and asks what to do. - No staff responses or troubleshooting steps are present in the conversation. - Final result: unresolved/no resolution recorded. Technical note: - User indicates that deleting the chat cleared stored memory/context, causing the AI to lose prior conversation state. The exact cause of the initial DM non-response and whether the memory can be restored is not addressed in the ticket. Recommendation: - Staff follow-up is required to diagnose why DMs stopped responding and to confirm whether deleted chat memory can be recovered or mitigated.

This is the start of #ticket-appsupport-wonwookim channel. Hello @wonwoo_kim.! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! hello, AI is don't answer my DM suddenly, just delete chat solve the problem, but removed memory, so ai is talk to me like first meet. this is so bad to me. what should i do?
Exported transcript automatically when the ticket was closed.
Top participants:
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @wonwoo_kim.#0 (687287180586123292)