<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-wolfsrudel98 (1525716954181271696)
Ticket Type: APP_SUPPORT
Ticket Owner: 303520627132989441
Created: 7/12/2026, 4:14:28 AM
Locked: no
Claimed: 1012012939315789865
Messages: 6

AI Ticket Summary

- Ticket type: App Support - Owner: User 303520627132989441 - Claimed & closed by: Staff 1012012939315789865 (destructively__) - Detected staff: peytonimo (687842651319435380), destructively__ (1012012939315789865) Summary: - User issue: The user reported they cannot open pictures sent in DMs. - Staff response: peytonimo explained that a recent update requires spending gold to open pictures and that insufficient funds will prevent generation/opening. - User follow-up: The user stated they do have enough gold but received an error saying the picture "can't be generated" and that 90 gold bars were refunded. - Action taken: destructively__ confirmed the issue was escalated/that the team is aware. - Final result/status: No technical fix provided in the conversation. The user was refunded 90 gold bars and the issue has been forwarded to the team; the ticket was closed by staff but the underlying generation/opening failure remains unresolved in the log.

This is the start of #ticket-appsupport-wolfsrudel98 channel. Hello @ѕєвχ_ℓ¢ι! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hi, I can’t open any pictures send in the dms Hi @ѕєвχ_ℓ¢ι ! So, currently with our new update you have to use gold in order to open the pictures. If your account has insufficient funds it will not do so ❤️ i have enough gold on my account, it says the picture cant be generated - your 90 gold bars were refunded i have enough gold on my account, it says the picture cant be generated - your 90 gold bars were refunded The team is made aware of it!
Exported transcript automatically when the ticket was closed.
Top participants:
3 - @wolfsrudel98#0 (303520627132989441)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @peytonimo#0 (687842651319435380)
1 - @destructively__#0 (1012012939315789865)