<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-umbral11 (1527058086181867723)
Ticket Type: APP_SUPPORT
Ticket Owner: 152048265607643137
Created: 7/15/2026, 9:03:39 PM
Locked: no
Claimed: 1168610887066730520
Messages: 5

AI Ticket Summary

Ticket owner: 152048265607643137 Claimed by: a.l.e.y.x (1168610887066730520) Closed by: destructively__ (1012012939315789865) Detected staff: a.l.e.y.x, destructively__ Summary: - User issue: Requested an image of a shooting-range practice but received an unrelated image; generated character had unexpected blonde hair and did not match the submitted profile picture. The user deleted one post because of the mismatch. - Staff actions: a.l.e.y.x apologized, explained that Image Generation is AI-driven and can produce unexpected results, and provided a workaround: include the character’s physical appearance (and environment details) in the "What your character should post?" field (up to 1,000 characters) to make outputs more accurate. Invited the user to follow up if the problem persists. - Additional note: destructively__ reported that a previously reported gold refund was completed (unrelated to the image issue). - Final result: Ticket closed. No confirmation in the thread that the suggested prompt-change fixed the image mismatch — outcome for the image-generation problem is unknown. Important technical detail: image generation behavior is controlled by the AI and can be unpredictable; adding detailed appearance/environment text in the available 1,000-char field is the recommended mitigation.

This is the start of #ticket-appsupport-umbral11 channel. Hello @💫Sanny⚘! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation!
Literally asked for a shooting range practice picture and got this... what did I do wrong? Plus wth... my character suddenly has blonde hair? I already deleted one post because of it and again the character generated has nothing to do with the submitted profile picture... Hi @💫Sanny⚘!
I'm very sorry that this happened to you!
We may not directly help you with Image Generation as it is made by AI and sometimes, it does things that we don't want.
**However**, I might have the solution for you if it isn't the case right now: add your character's physical appearance in `What your character should post?` since your have 1,000 chars available!
And for the environments, you should do the same.
If you still have the same problem, feel free to reach us out again.
@💫Sanny⚘

Nothing related to this ticket, but the gold was refunded! (The one that you reported a week ago).
Exported transcript automatically when the ticket was closed.
Top participants:
2 - @umbral11#0 (152048265607643137)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @a.l.e.y.x#0 (1168610887066730520)
1 - @destructively__#0 (1012012939315789865)