<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-umbral11 (1525117357402493110)
Ticket Type: APP_SUPPORT
Ticket Owner: 152048265607643137
Created: 7/10/2026, 12:31:53 PM
Locked: no
Claimed: 519897389864058880
Messages: 30

AI Ticket Summary

Summary — App Support ticket (owner: 152048265607643137; claimed: falsealarm2109 / 519897389864058880; closed by: destructively__ / 1012012939315789865) - User issue: umbral11 (username on app: darling.ste) reported paid AI image-generation posts consuming gold but producing incorrect/unrelated outputs — characters out of context (e.g., locker room vs. home), duplicated/cloned images, and faces/art that do not match the submitted character. User had previously submitted in-app support/feedback that was unanswered and requested compensation (citing EU rules). Suggested an in-post report button for generated posts. - Staff actions: - falsealarm2109 acknowledged the problem, collected screenshots, and forwarded the report to the devs. Advised that AI image generation can be unpredictable but promised to escalate and follow up. - go.aspect instructed the user to submit feedback in the app and said they would refund the gold after that. - destructively__ requested and confirmed the user's app username (darling.ste), told the user they would close the ticket soon, and said they will notify the user once aspect issues the refund. - Outcome / current status: The user re-submitted in-app feedback as requested. Staff have escalated the issue to developers and indicated a refund will be issued if the in-app feedback is submitted. No confirmed refund transaction is shown in the conversation — staff will notify the user when aspect processes the refund. Ticket closed by destructively__; user indicated they are satisfied for now. - Important technical/operational notes: - Problem concerns AI image-generation quality and consistency (misaligned context, duplication, incorrect faces). - Refunds are handled case-by-case and require the user to file feedback in the app for processing. - User suggested adding a direct report button on generated posts; staff passed this suggestion to devs.

This is the start of #ticket-appsupport-umbral11 channel. Hello @💫Sanny⚘! Thank you for opening a **App Support** ticket.
Please take a moment to clearly describe your issue or request so our team can help you as quickly as possible.

**Tips for a faster response:**
• Explain your situation in detail (what happened, when, and where).
• Include screenshots or links if relevant.
• Keep your language polite and respectful.
• Avoid tagging staff members directly — we’ll respond as soon as possible.

Once a member of @Trial Helper, @Helper, @Helper Team Lead, @Moderator, @Moderation Team Lead, @Community Manager has reviewed your ticket, you’ll receive a reply here.
If you opened this ticket by mistake, press the **Close** button and follow the prompt to request closure from staff.

Thank you for your patience and cooperation! I already asked for help from support in the app that never got answered. Which is very bad on your part. Posts on this app cost real money and they aren't cheap. So when there's issues with said posts I find very bad that there's no way to get the gold back to fix the mistake. I have various situations of characters writing things that have nothing to do with the post, clearly the first character isn't at home since he is in a lockeroom. Posts bugging and cloning like the second image. Who also clearly isn't gaming. Then also posting pictures of characters that have nothing to deal with the character or art that is submitted on the face. So now I lost gold for this. Will I even get some kind of compensation? It's not the only ones but it clearly reveals what's wrong. Also there should be a button where you can complain about a problem from a generated post since its a paid feature. Hi @💫Sanny⚘ ! Thank you for providing screenshots !

AI generated content can sometimes be unpredictable and may not always interpret prompts or character information exactly as intended ☺️☺️ duplicated generations or content that appears entirely unrelated to the submitted context are not what we’d normally expect but AI is still evolving and still does mistakes! Though, I do believe devs are working on improving image generations and it will definitely get better with time ☺️

I will forward your report along with the examples you’ve provided to the devs so they can investigate and improve the image generations in the future :) Regarding compensation, we’re unfortunately unable to guarantee refunds or reimbursements for gold, as those decisions are handled on a case-by-case basis I think And I also think your suggestion about adding a report option directly to generated posts is a nice idea !! So basically you are telling me that I pay for a feature that doesn't work properly but you can't compensate me when it doesn't work? That doesn't sound very fair at all I know, but the app is in active development. Plus, AI making this kind of mistake isn’t new and very common on any image generations platform. It’s improving with time. ☺️ But I will definitely let the team know and see what can be done for compensation! Does this sound good with you? It does sound good to me. And can I be real with you. Like literally as a friend? Of course! Under the EU law this kind of digital services even AI need to match what ia advertised. I'm not like making things up. You guys can literally check :/ So be careful with this stuff Does this sound good with you? And... thank you really ♡ it does sound good to me I know, the problem is that even today AI is known for still improving when it comes to image generations, but I do believe it will be fixed in the future :) And... thank you really ♡ it does sound good to me Of course!! I’ll do this right now and come back to you when I get an answer ☺️☺️ Of course!! I’ll do this right now and come back to you when I get an answer ☺️☺️ Thank you a lot Noah Thank you a lot Noah I just forwarded your complaint, I will let you know what comes out once I get a reply ☺️ Hey Sanny, sorry to hear that. Can you submit a feedback in the app and we will refund you the gold. @💫Sanny⚘ I already sent feedback on the app and asked for support. Since no one answered I went here But i can resubmit one. <@152048265607643137> Okay I resubmited another. Thank you so much Noah 🫡 @💫Sanny⚘

Can you let me know your username on the app? <@152048265607643137> Can you let me know your username on the app? darling.ste darling.ste Thank uuuuuuu! @💫Sanny⚘
Do you need anything else? I’ll be closing this ticket in a few minutes and will let you know once aspect sends you the refund. <@152048265607643137> Do you need anything else? I’ll be closing this ticket in a few minutes and will let you know once aspect sends Nope it's all good. Just expect a refund and that hopefully all this gets fixed somehow. Thank u limitless Nope it's all good. Just expect a refund and that hopefully all this gets fixed somehow. Thank u limitless No problem Sanny, sorry for the trouble and rest assured that the devs are trying to fix this issue!
Exported transcript automatically when the ticket was closed.
Top participants:
12 - @umbral11#0 (152048265607643137)
12 - @falsealarm2109#0 (519897389864058880)
4 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @go.aspect#0 (1245283144999895082)