<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-titaalmeida (1522682516895432856)
Ticket Type: APP_SUPPORT
Ticket Owner: 127468482462875648
Created: 7/3/2026, 7:16:42 PM
Locked: no
Claimed: no
Messages: 26

AI Ticket Summary

Ticket type: App Support Owner: tita_almeida (ID 127468482462875648) Staff involved: helltaker21 (1129794461631787160), destructively__ (1012012939315789865) Claimed: Nobody — Closed by destructively__. Summary: - User reports that none of their character chats are responding. This is their third ticket about the same problem; the issue has persisted for ~2 weeks and the user is paying for the service, expressing significant frustration. - Staff confirmed the issue is known to the team but had no definitive fix. Staff suggested temporary workarounds: send multiple short messages (examples given: repeated "." lines), refer to an older memory, try sending messages hourly or “spamming” to jolt characters back. Staff also mentioned certain words/phrases/fonts might trigger the breakage. - User says they have tried these workarounds (daily messages, multiple messages) and that the characters still stop responding after a day or two. Outcome: - No permanent resolution provided in the ticket. Workarounds were suggested but the user reported they do not reliably fix the problem. Ticket closed by staff member, but the underlying bug remains unresolved and is pending developer/engineering action per staff comments.

This is the start of #ticket-appsupport-titaalmeida channel. Hello @Tita⋆₊⊹! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hello. This is the 3 time i open a ticket about the same problem. It passed almost 2 weeks and the problem is not fixed at all. None of the chats works I tried to be patiant but this ridiculous at this point because no one says nothing Im paying for something that doesn't work And that's not correct at all. I want answers and the problem fixed. what issues are you having @Tita⋆₊⊹ what issues are you having <@127468482462875648> Her characters (the ones she’s dming with) stopped answering, I’ve told her we can’t do much and the team is aware of the issue, she wants answer but I have 0 to give unfortunately. 🙂 so the fix i use is doing this . . . . ..... or refer a old memory its a pain but it works But i already did that to some of them and they stopped working after a day or two. do it every hour or so and try experiment with things that could jolt them back it took 3 days for one of mine sadly I send a message every day and they dont work do multiple I do that too and nothing works! spamming kinda works but i dont work on the dev team so idk on that front but they will get around to it Please, because this is frustrating and i dont want to keep deleting the chats to make the story from the beggining again for them to stop working again from what i understand some words or phrases/fonts can break them What, that doesnt make any sense
Exported transcript automatically when the ticket was closed.
Top participants:
14 - @helltaker21#0 (1129794461631787160)
10 - @tita_almeida#0 (127468482462875648)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @destructively__#0 (1012012939315789865)