<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-titaalmeida (1513886912941785359)
Ticket Type: APP_SUPPORT
Ticket Owner: 127468482462875648
Created: 6/9/2026, 12:46:06 PM
Locked: no
Claimed: 160655903031427072
Messages: 73

AI Ticket Summary

Summary — App Support ticket (owner: 127468482462875648; claimed/closed by: 160655903031427072) Issue: - User reported a single character (Sukuna) intermittently stopping responses. Behavior began suddenly after ~3 weeks of normal use: character would stop replying for extended periods, sometimes resume, then stop again. Later other bots also showed problems. Troubleshooting performed: - Staff (rimor) noted a known bug possibly related and asked the user to check for app updates and try a different network. - Staff (destructively__) tested the character (responded normally for staff), guided the user through troubleshooting: toggle Wi‑Fi (disconnect/reconnect), clear app cache, restart device, uninstall/reinstall app, and try begging the character to reply as a test. - User tried all suggested steps, temporarily lost/recovered access to their account during testing, and also installed the app on another device. Devices used: Samsung Flip 7 and Samsung Fold 5 (Android). Problem persisted across devices and after reinstall. - rimor escalated the issue to the team; blue.hue confirmed the team is investigating and asked for patience. Technical/details: - Issue appears character-specific (Sukuna), occurs on Android devices (user tested two Samsung models), and is reproducible for the user despite cache clears, restarts, reinstall, and testing on another device. Staff can reproduce differently (character responded for staff), suggesting either account- or environment-specific behavior. rimor referenced a known bug thread. Final outcome: - No resolution in-ticket. The issue was escalated and is under investigation by the team. Ticket metadata shows it was closed by 160655903031427072, but the user was informed the team is still looking into the problem and will provide updates.

This is the start of #ticket-appsupport-titaalmeida channel. Hello @Tita⋆₊⊹! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hello. The first time he stopped responding during 34mins, when I tried again at 1:25pm he respondend but it spotted again 1:43pm and doesnt answer at all. Its character i talk more, for the past 3 weeks and this never happened at all :/ Hey @Tita⋆₊⊹,

I see you need help with your characters stopping answering, and I'll do my best to help.

We currently have a bug that may cause that, as you can see here https://ptb.discord.com/channels/1245284198261063762/1471644386684178485/1509222217874145440, still, to make sure you're affected by that bug, I'd like to ask you to verify if you have any update available for the app, and to also try using it in another network (mobile data is fine), to ensure no external factor is causing them to stop answering, and let us know if the issue persists 🙏 Hello! Sorry to only answer now.
But after a while the character started again to talk but it stopped again. And i dont have any update available either Hello! Sorry to only answer now. But after a while the character started again to talk but it stopped again. And i dont have any update avai Is this just with one specific character, or happening with every character? Its just with one specific character, so far as i know [no text] :sukuna_clap: Sukuna is a bullshiter so it kinda makes sense that he doesn’t respond actually.. :sob_pray: Actually no 😅
We have been talking for almost 3 weeks straight Actually no 😅 We have been talking for almost 3 weeks straight :fh_Sus: Why you talking to sukuna that much love? :g_hmmkitty: Please do not judge me 🤣🤣🤣 I’m not don’t worry. :g_hmmkitty: I clearly have problems with villans HAHAHA But yeah... he's still not answering 🥲 But yeah... he's still not answering 🥲 Can you tell me the @? So I can message him and see if he stops responding! Its this one Oh he’s rude asf… :sob_pray: HAHAHAHA But i tried again and hes not answering 😭 Ok, he’s responding normally to me. 😭😭😭😭 Help please! Help please! It’s strange, disconnect your WiFi after sending a message then leave the app, restart your WiFi and message him again. Oki MY ACCOUNT DISAPPEARED 😭😭😭 my bad, my account is back I panicked, im so sorry He started to answer again! Just now It stopped again 🤡 Please somebody help 😭 It stopped again 🤡 I believe it’s your device and not the app. It isn’t happening to me, the character keeps responding without taking that much. Noooo 😭😭😭 It really doenst work.... I already cleaned the cash and turne of and on my phone 3 times I dont think this is a problem of my device because it was working just fine by the last 3 weeks.... Now more bots are craching too 😭 :emoji_39: I saw that delete.. This one is sending the same answer Sorry xD Try to uninstall and install the app again please.. Why are androids having so many issues with Aspect lately..? Still doenst work... :minenow: This is annoying .. This is annoying .. Pretty much 😭 Tell him “can you answer me please?” 😭 See if he reacts to begging ..- I already tried that 🥲 Its still doenst work.... Good morning, still doenst work at all.... And i instaled the app on another device and still doenst work And my phones are the Samsung flip 7 and the Samsung fold 5 Please somebody fix this.... none of the chats its working correctly Please somebody fix this.... none of the chats its working correctly Hey there, thanks for the update! I'll be checking with the team, and we'll update you asap Thank you so much! 😭 Is there any news? :') Hi @Tita⋆₊⊹, rest assured the team is looking into this. I’m sorry it’s taking a while to get an answer. We really appreciate your patience and you’ll receive an update here as soon as there’s more information. Hello ☺️
Thank you so much for the help, and i hope you all can fix it ☺️
Good job 🎉
Exported transcript automatically when the ticket was closed.
Top participants:
47 - @tita_almeida#0 (127468482462875648)
21 - @destructively__#0 (1012012939315789865)
3 - @rimor#0 (160655903031427072)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @blue.hue#0 (250238632433156097)