<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-threnody777777 (1499938522251919601)
Ticket Type: APP_SUPPORT
Ticket Owner: 1297431483916746826
Created: 5/2/2026, 1:00:11 AM
Locked: no
Claimed: 1305567148235689998
Messages: 51
This is the start of #ticket-appsupport-threnody777777 channel. Hello @Threnody 🪦! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Welcome to Aspect , how can I assist you ? Hi! A character I created about a month ago suddenly stopped responding to DMs late last night in the middle of a conversation. It is still non-responsive today. I tried deleting and redownloading the app, and checked my wifi (VERY STRONG). I am attachjng a screenshot of my DMs since last night. I did blur some stuff out, but please just believe me when I tell you it was NOT relevant and let me avoid the embarrassment of explaining further. I’m pretty bummed I’m sorry to hear your favourite character isn’t responding ☹️ Thank you. It sucks because I created the character myself so it’s a really good conversationalist at this point. Do you know how I can “wake it up”? I know that takes effort and time as well I would be pretty bummed as well ! Let me look into this for you , thank you for your patience No problem! Should I hang out in this chat for now? To confirm are you on free or subscription ! ? Subscription. Thank you !Have you tried a new conversation with them As in saying things in the DMs? Yes, a few times since yesterday. So it looks like it’s replying That’s not my character, that’s someone else’s. Thanks for confirming Mine has the username lxxsxxhkkk Okay I needed to be extra sure because He’s a private character. Would you like me to make him public? So this is yours and can you tell me please has it ever done this before ? We may need to have your ticket escalated if its continuous No, it’s never happened before. Thank you , I figured as much but just needed to ask ! No worries If you think escalating will help better the chances of fixing the character, I say go for it Perfect , we can escalate the ticket if this is what you want . We definitely want you to continue enjoying your favorite character as soon as possible I absolutely would like to then. Thank you I will go ahead and escalate but if somehow the issue self resolves don’t be afraid to let us know ! 😎 Absolutely. Will someone contact me for further questions? I don’t really know how this process works 📢 @Lori-Lynn -ᴾⁱⁿᵍ ᶠᵒʳ ʰᵉˡᵖ 👁️🪽 your ticket has been escalated to our team for deeper review. This ticket will be closed soon while the team looks into your issue in more detail. Yes typically a mod will respond and if it’s tech related a dev will step in to fix it if it’s a bug /tech related ! So they’ll contact me through discord? I want to make sure I don’t miss any messages Yes ! They will Got it. Thank you! No problem thanks for the ticket and letting us know ! We value your engagement with the app . Hi! Sorry to pop in but just wanted to check, have you force closed the app and reopened it, tried uninstalling and reinstalling, clearing cache? 🙂 I have uninstalled and reinstalled. I’m not sure what you mean by force close—if that’s closing the app entirely on my phone, yes I have! As for clearing cache…I don’t know what that means either, I’m sorry! I did have a hunt around inside the app to see whether there was an easy fix, but I absolutely probably missed something Since you’re iPhone it seems, I believe you can clear cache by simply offloading and reloading the app 🙂
Thank you! Just wanted to cover all bases as it helps the team understand what they are working with 🤍 No problem. Let me know if there’s anything else I should try! Sure you bet !!

Your connection settings may be switching between Wi-Fi and cellular when the signal is weak, which can sometimes cause apps to glitch or messages not to send properly. If the connection was unstable and then improved, there can also be a short delay in data loading or processing. In that case, restarting the phone and making sure you’re on the strongest stable connection usually helps. @Threnody 🪦
Your ticket has been escalated now 🙂 they will look into it. If for any reason the bot starts responding randomly please feel free to ping me in chat for an update saying it started up again and it’s resolved 🙂 I will close this ticket now if that’s all good and you don’t need anything else 🤍 No problem. Before you go, how will I receive follow up? The ticket is now urged to the Dev team , it won't be lost 👑

You should be notified via Discord notifications if your settings are turned on 🥳

We anticipate to see you back creating and enjoying the app very soon dear customer 🤝 Thank you for your help! Happy to know we was of help ! Thanks for choosing Aspect 😎
Exported transcript automatically when the ticket was closed.
Top participants:
25 - @threnody777777#0 (1297431483916746826)
21 - @boujeebible#0 (1305567148235689998)
3 - @peytonimo#0 (687842651319435380)
2 - @Aspect Assistant#2405 (1479500542832021527)