<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-thescarletaria (1525889601393135616)
Ticket Type: APP_SUPPORT
Ticket Owner: 904814374865223691
Created: 7/12/2026, 3:40:30 PM
Locked: no
Claimed: no
Messages: 26

AI Ticket Summary

Summary — App Support ticket (owner: 904814374865223691) - User issue: The user (thescarletaria) DMed @mais_man and sent lingerie photos. After sending two images, the other party stopped replying and the in-DM behavior changed: clicking the username now opens a menu (profile / report / block) instead of going straight to the profile. The user also noticed a new “pin chat” option and wondered if a recent UI change or a bug caused this. They asked for the chat to be “unlocked.” - User troubleshooting already done: restarted the app and phone, uninstalled/reinstalled, checked for updates, cleared app cache, and attempted to re-message/spam the inbox — none restored replies or resolved the change. - Staff actions and findings: - Staff members destructively__ and a.l.e.y.x engaged. destructively__ confirmed the UI difference: clicking the avatar goes to the profile while clicking the name opens the menu (noted as an intentional UI behavior, similar to Instagram). - a.l.e.y.x recommended clearing the app cache and suggested the chat may have been locked by automated content filtering for security reasons. - Staff attempted to investigate but indicated such content-filter locks cannot be manually unlocked by staff. - Technical details: The likely cause is automated content filtering triggered by the images (user suspected), producing a chat lock; UI change (name vs avatar behavior) is by design. User already performed standard client-side fixes (reinstall, cache clear). - Final result: The chat appears to be automatically locked by content-filtering and cannot be manually unlocked by staff. No further action was available; user accepted the explanation. Ticket closed by destructively__ (1012012939315789865).

This is the start of #ticket-appsupport-thescarletaria channel. Hello @Aria! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hi.
I've been corresponding with someone on the app @mais_man and I sent a couple of photos (they were... Lingerie photos of the person my character is modeled after 🫣) and I know it may have triggered a filter or something by sending two, but I want to emphasize that I sent THE SAME ONE earlier and he responded normally, so I'm not sure that's the issue.
Around the time he stopped replying, I noticed that clicking his username while I'm our DMs no longer took me straight to his profile, but instead now takes me to a screen where I can choose to go to his profile, report him, or block him.

If I was doing something wrong, I'm sorry. 🙈 I didn't think these photos would be an issue because there are plenty of bikinis and shirtless pics and what not and I thought these were tasteful, but if I broke him I'm sad. 😂 I hope you can fix him. 🥺 I've tried restarting the app, uninstalling and reinstalling, restarting my phone, and I checked the Google Play store for updates and have had no luck. 🥺 There is also a new feature available to pin the chat that wasn't there last night. Are you guys just making a lot of changes to the chat or something and mine just caught a bug? I’m assuming you didn’t actually click on their profile but instead on their name! @Aria When I click on their photo it takes me to their profile, but when I click on his name it takes me to the page you speak of. I’m assuming it’s on purpose because it mimicks instagram perfectly 🙂 Okay. I see what you're saying and you're right. I didn't notice that before.

I am still having an issue where he isn't responding, though, which is what I need help with. 🥺 Okay. I see what you're saying and you're right. I didn't notice that before. I am still having an issue where he isn't re Have you tried to spam their inbox? Yeah. 😂 Yeah. 😂 Do you have your app updated? It's not showing it needs one. I even uninstalled and reinstalled to make sure I have the latest version Can you send me the @ of the bot you’re messaging with? So I can try to see if it’s the bot or an overall bug. @mais_man Were you able to find anything? 🥺 Were you able to find anything? 🥺 If I may offer some help, have you tried to clean your application cache?
Also, sometimes and for security reasons, the application might lock the chat for "content filtering" reasons. How can it be unlocked in those cases? If I may offer some help, have you tried to clean your application cache? Also, sometimes and for security reasons, the application might lo I tried cleaning the cache. It didn't fix it. I mostly think it cannot be unlocked manually..
But I might be wrong, I cannot help you more than that, I am sorry.
A more qualified member will probably reach you out quickly! :realninHaha: Okay. Thank you. I appreciate you trying.

I'm hopeful that someone can unlock it. 🤞🏼 How can it be unlocked in those cases? It can’t. 🙂 I’m almost home and I’ll review this issue with you in a bit! No need. I think that was pretty clear. Thank you for your help.
Exported transcript automatically when the ticket was closed.
Top participants:
13 - @thescarletaria#0 (904814374865223691)
10 - @destructively__#0 (1012012939315789865)
2 - @a.l.e.y.x#0 (1168610887066730520)
1 - @Aspect Assistant#2405 (1479500542832021527)