<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-thalleslangford (1527742559265362052)
Ticket Type: APP_SUPPORT
Ticket Owner: 1268320627249516667
Created: 7/17/2026, 6:23:30 PM
Locked: no
Claimed: 1168610887066730520
Messages: 9

AI Ticket Summary

Summary — App Support ticket (owner: 1268320627249516667) - User issue: thalleslangford reported the app closing unexpectedly, specifically when starting a conversation with someone. - Staff actions: a.l.e.y.x asked for details and recommended clearing the app cache or uninstalling and reinstalling the app. destructively__ confirmed this is a known bug that sometimes happens and typically resolves itself. - Resolution / outcome: User acknowledged the guidance and thanked staff. Staff advised to wait a couple of days and reopen the ticket if the issue persists. Ticket was closed by destructively__ (1012012939315789865). - Important technical detail: crash occurs at conversation start; no specific logs or repro steps were collected during this ticket. If the problem continues, collect device OS/version, app version, and any crash logs when reporting again.

This is the start of #ticket-appsupport-thalleslangford channel. Hello @Thalles 🥀! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hi there @Thalles 🥀!
How may we help you today? Hiii
Sometimes my app closes unexpectedly. 😟 Hiii Sometimes my app closes unexpectedly. 😟 Oops, I'm very sorry for that.
Could you detail it a bit more?
I would firstly recommend you to reset your app's cache or uninstalling it then reinstalling it! More specifically, when I'm starting a conversation with someone More specifically, when I'm starting a conversation with someone This is a current known bug that sometimes happens but it ends up fixing itself. You should wait a couple of days, and if after that the bug isn’t fixed you can report back to us! Oh thanks u so much Oh thanks u so much No problem!
Exported transcript automatically when the ticket was closed.
Top participants:
3 - @thalleslangford#0 (1268320627249516667)
3 - @destructively__#0 (1012012939315789865)
2 - @a.l.e.y.x#0 (1168610887066730520)
1 - @Aspect Assistant#2405 (1479500542832021527)