The user reported that Aspect sometimes forgets recent conversation context and mixes up settings or details. They asked whether an AI update could be responsible and provided screenshots, though suitable before-and-after comparisons were unavailable. Staff requested screenshots, stated they were not aware of a specific AI update but noted that the AI is frequently upgraded, and transferred the ticket for review by more qualified staff. The user was advised, implicitly, to submit in-app feedback so developers could investigate. No confirmed cause or technical resolution was provided. Staff mentioned that an announcement may be posted later and cautioned the user not to make promises when sharing this information with others.