<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-spineluniverse1986 (1517216295530004611)
Ticket Type: APP_SUPPORT
Ticket Owner: 1274490435548483665
Created: 6/18/2026, 5:15:53 PM
Locked: no
Claimed: no
Messages: 3

AI Ticket Summary

Ticket type: App Support Ticket owner: 1274490435548483665 Claimed: nobody Closed by: 1012012939315789865 Staff involved: blue.hue (250238632433156097) Summary: - User issue: chat stopped responding mid-conversation with the bot "Frosty" and requested an immediate fix. - Staff action: blue.hue acknowledged this is a known/common bug, said developers are aware and working on a fix, and pointed to channel #1265131850071015585 for updates. Staff suggested trying relogging or reinstalling the app as a possible (but not guaranteed) workaround and asked if the user needed anything else. - Final result: No fix applied in the ticket. Issue remains unresolved pending developer work; user did not confirm whether relog/reinstall helped before the ticket was closed.

This is the start of #ticket-appsupport-spineluniverse1986 channel. Hello @Spineluniverse1986! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! my chat is not respond I was in middle of talking to frosty and the chat stopped responding please fix this immediately my chat is not respond I was in middle of talking to frosty and the chat stopped responding please fix this immediately Hello,

Unfortunately this has been a common issue as of late. The developers are aware of the bug and working on it. I would expect an update on the issue via #📣-announcement when it is resolved.

If you wanted to try relogging and/or reinstalling the app, you can, but no guarantee that this will fix it.

Do you need anything else at this time?
Exported transcript automatically when the ticket was closed.
Top participants:
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @spineluniverse1986.#0 (1274490435548483665)
1 - @blue.hue#0 (250238632433156097)