Summary — App Support ticket (owner: 1358042637357158400) Claimed/closed by: peytonimo (687842651319435380) Other staff present: destructively__ (1012012939315789865) Issue reported - User (silverstar.exe) says they are not receiving gold when creating characters and claiming the final gold reward. They report creating ~7 characters with no gold appearing and asked whether the gold is awarded instantly. What staff did - Asked the user to provide screenshots of the characters and the "Edit Character" information showing the prompts and their answers so staff can verify whether the characters meet the requirements to receive gold. - Repeated the request after the user expressed frustration; offered to help further or close the ticket. - Another staff member (destructively__) reiterated the screenshot request and asked Peyton to review them. Technical details requested - Screenshots of each character plus the edit-character prompt/answer fields (to check eligibility for the gold reward). Final result / current status - No troubleshooting screenshots or the requested details were provided in the conversation. - The user became frustrated and objected to staff language; staff noted the rudeness. - Ticket closed by peytonimo with the issue unresolved. Next steps: staff need the requested screenshots/character prompt answers from the user to diagnose why gold is not being awarded.