<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-shadowsedge (1516891397381161140)
Ticket Type: APP_SUPPORT
Ticket Owner: 946963751301681152
Created: 6/17/2026, 7:44:51 PM
Locked: no
Claimed: 250238632433156097
Messages: 12

AI Ticket Summary

Summary — App Support ticket - User: shadows__edge (ID 946963751301681152) - Staff: blue.hue (250238632433156097) — claimed and closed the ticket Issue reported - The user was conversing with a bot that suddenly stopped responding mid-conversation. User has Aspect Pro, so they believe message limits are not the cause. What staff did - Asked how long the issue had been occurring. - Suggested standard troubleshooting: log out/in and reinstall the app. - User reported they had tried both several times with no improvement. - Confirmed this is a known issue affecting multiple bots/accounts and that the development team is aware and working on it. - Advised the user to continue trying to message periodically (e.g., once a day) and said updates will be posted in channel #1265131850071015585. Final status - No immediate fix available; issue is with the backend and under developer investigation. - Ticket was closed by blue.hue with instruction to reopen a ticket if further help is needed.

This is the start of #ticket-appsupport-shadowsedge channel. Hello @Shade! Thank you for opening a **App Support** ticket.
Please take a moment to clearly describe your issue or request so our team can help you as quickly as possible.

**Tips for a faster response:**
• Explain your situation in detail (what happened, when, and where).
• Include screenshots or links if relevant.
• Keep your language polite and respectful.
• Avoid tagging staff members directly — we’ll respond as soon as possible.

Once a member of @Trainee Helper, @Helper, @Helper Team Lead, @Moderator, @Moderation Team Lead, @Community Manager has reviewed your ticket, you’ll receive a reply here.
If you opened this ticket by mistake, press the **Close** button and follow the prompt to request closure from staff.

Thank you for your patience and cooperation! I was talking to this boy since yesterday and out of nowhere it just stopped talking lol. I have aspect pro so it’s not like I ran out of messages or anything like that Hi @Shade,

how long has this issue been going on? Couple days now? Couple days now? Have you tried logging out/back in on the app, and maybe a reinstall as well? I would recommend trying that, then messaging. Tried both several times but still no fix Tried both several times but still no fix Okay. Was worth a shot.

This is a known issue at the moment and several bots/accounts are experiencing it. The dev team is aware and they are working on it For now the best advice I can give is to keep trying to message, maybe once a day, to see if the bot picks back up. Until we hear something definitive from the devs. @Shade

At this time the next update on this issue should come via #📣-announcement.

Do you need anything else at this time? Closing ticket, Shade if you have any further issues please don’t hesitate to open another ticket. Hope you have a nice day.
Exported transcript automatically when the ticket was closed.
Top participants:
7 - @blue.hue#0 (250238632433156097)
4 - @shadows__edge#0 (946963751301681152)
1 - @Aspect Assistant#2405 (1479500542832021527)