<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-serafxn6767 (1530279585084870828)
Ticket Type: APP_SUPPORT
Ticket Owner: 908032358085718086
Created: 7/24/2026, 6:24:44 PM
Locked: no
Claimed: 1168610887066730520
Messages: 21

AI Ticket Summary

Summary: - Issue: User (serafxn6767 / ID 908032358085718086) on an iPhone running iOS 27.0 (beta) cannot upload photos — the Photos picker opens and shows the library, but selecting a photo does nothing. This affects profile pictures and new posts. - Troubleshooting already done by user: reinstalled the app, reset photo permissions, and updated the app to the latest version; issue persisted. - Staff response: a.l.e.y.x (claimed) and destructively__ confirmed this is a known issue the developers are investigating and suspect incompatibility with the iOS 27 beta. Staff advised submitting in-app feedback (Settings > Support) to help triage; more reports will help developers prioritize/fix it. - Final result: No fix yet — developers are actively investigating. User agreed to send a feedback report. Ticket was closed by destructively__ but the underlying issue remains unresolved.

This is the start of #ticket-appsupport-serafxn6767 channel. Hello @Serafxn! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hi @Serafxn ! Hiiii ! I’m using an iPhone with iOS 27.0. I can’t upload any photos. The Photos picker opens and I can see my library, but after selecting a photo nothing happens. This affects both profile pictures and new posts. I’ve already reinstalled the app and reset photo permissions, but the issue persists. Could you please look into it? Thank you for reaching us out!
Unfortunately, this is a known issue by the devs and might caused by incompatibility because you are running on a beta version of iOS! This is a message from one of the Aspect Developers! Did you updated the app through the store?
Because there was a recent update of the app - maybe it could fix it! @Serafxn Yesss i updated the app alredy! And it didn't fixed it, right? Right 🙁 It still happens when I try to upload a profile picture or create a post. Yup! Multiple users have been reporting similar issues, I honestly think it's because of iOS 27 being an beta version.
All you can probably do right now, is sending feedback report withing the app! (**Settings > Support**) Thank youuu! I will do that Thank youuu! I will do that I will not close this ticket for now in case a community manager have news about it! ^^ Thank youuu! I will do that No need to! Since the devs are actively investigating this issue, sending more feedback to support on the app will override any issues that need to be investigated. @Serafxn Thank you!🙏🏻
Exported transcript automatically when the ticket was closed.
Top participants:
9 - @a.l.e.y.x#0 (1168610887066730520)
8 - @serafxn6767#0 (908032358085718086)
3 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)