<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-semperliber (1507022331867037779)
Ticket Type: APP_SUPPORT
Ticket Owner: 525015057780703246
Created: 5/21/2026, 2:08:43 PM
Locked: no
Claimed: 160655903031427072
Messages: 24

AI Ticket Summary

Summary — App Support ticket (owner: 525015057780703246) - User issue: They could not finish creating their personal profile in the app — tapping the "Continue" button did nothing. - Staff actions: - rimor asked whether it was a personal profile or AI character and reminded the user to have an updated app. - rimor asked the user to restart the device, try a different network, and ensure required fields (name, username, profile picture) were filled (bio is optional). - destructively__ requested a screen recording to document the failure before escalating. - User troubleshooting: The user confirmed the app was up to date, tried restarts/different networks, and initially still experienced the issue. They later tried creating the profile without entering optional fields (using the "Skip" button) and the creation completed. - Final result: Resolved for the user — profile creation worked after using the skip option. The root cause remains unclear; no screen recording was provided and no escalation to engineering was made. - Staff handling/closure: Ticket was claimed and closed by rimor (160655903031427072). destructively__ (1012012939315789865) also assisted.

This is the start of #ticket-appsupport-semperliber channel. Hello @sega! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Trying to create a profile. Pressing continue does nothing... Trying to create a profile. Pressing continue does nothing... Hey there,

I see you are having issues creating a profile, and I'll do my best to help.

Can you clarify for us if it's your own profile or an AI character? The creation of AI characters has some minimum requirements, so maybe one of them isn't fulfilled. If it's a character, it would help us better understand the situation if you could send us a screenshot.

I would also advise you to ensure your app is up to date, as a new version was recently released, and using an older version may cause issues. @sega Hey! So um, It is my own profile, just started using the app Also my app is indeed up to date Also my app is indeed up to date Just so we can exclude general tech issues, can you try restarting your device and creating your profile using a different network (it can be mobile data, no problem, it's just to make sure it isn't a connection or routing issue with Aspect servers), and let us know if the problem persists? And also make sure you're filling in a name, username, and a profile picture, as only the Bio is optional 👍 Yup, tried all that :( Nothing worked @sega

Can you please screen record your screen to shows us what’s happening? Um it's genuinely just, I press button and it doesn't do anything I can screen record it if u want but that's all you'll see lol Actually, um. Huh.
So, I tried not entering anything this time, since I get the "skip" button. Seems to have worked...? I am unsure what changed. Since I did try it again 20 minutes ago, and it still wasn't working. I reset the app and everything I can screen record it if u want but that's all you'll see lol That’s what I need, we need proof of something before escalating this issue to the team. Actually, um. Huh. So, I tried not entering anything this time, since I get the "skip" button. Seems to have worked...? So the issue is fixed? I suppose? Should I close ticket? Should I close ticket? Only staff can close it, you don’t need anything else correct? Yes Correct @Jude | Helper
You can go ahead and close your ticket. 🙂
Exported transcript automatically when the ticket was closed.
Top participants:
14 - @semper.liber#0 (525015057780703246)
6 - @destructively__#0 (1012012939315789865)
3 - @rimor#0 (160655903031427072)
1 - @Aspect Assistant#2405 (1479500542832021527)