<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-seannoonan (1531032472416948274)
Ticket Type: APP_SUPPORT
Ticket Owner: 990985960248459294
Created: 7/26/2026, 8:16:26 PM
Locked: no
Claimed: 1012012939315789865
Messages: 17

AI Ticket Summary

Ticket type: App Support Ticket owner: sean_noonan_ (ID: 990985960248459294) Handled by: destructively__ (ID: 1012012939315789865) — claimed and closed by same staff Issue: - User created multiple accounts under snoonan1738@gmail.com and noticed posts/images were removed. Asked whether deleted posts, images, and profile photos are fully hard-deleted (not retained on servers/cloud). - Reported an error when attempting to delete an account that instructed them to sign out and sign back in; after signing back in a “new” account appeared and they asked if that meant the old account was deleted. - Asked whether a post not appearing meant it wasn’t uploaded. Staff actions and responses: - Confirmed that once a photo/post is deleted from the app it is no longer stored by the app and is not kept on the service’s servers (i.e., not retained in the cloud). - Confirmed that when an account is deleted and you later sign in with the same email and see a new account, the previous account was deleted. - Confirmed that profile photos are also deleted when an account is deleted. - Advised user there was nothing further to do if the content and account had already been deleted. Final outcome: - User’s questions were answered; staff confirmed hard deletion of posts, images, and profile photos and clarified the account deletion behavior. User asked staff to close the ticket and indicated they had sent an email with the same question but were satisfied with the in-ticket answer. Ticket closed by destructively__.

This is the start of #ticket-appsupport-seannoonan channel. Hello @sean_noonan_! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! I made a few accounts under the email snoonan1738@gmail.com on the app and any posts on the accounts I made with that email were deleted I just wanted to ask if the images as going to be hard deleted and not stored on some cloud server I wanted to ask for them to be fully deleted Hi! @sean_noonan_
Once a photo is deleted from the app, it is no longer stored by the app and is not kept on our servers.

If the posts and images have already been deleted, there's nothing further you need to do they are not retained.

If you have any other questions or concerns, feel free to let us know! Last question when I hit delete account and it says error and tells me I gotta sign out and sign back in to delete when I sign back in it seems to just create a new account does this mean it was deleted? Last question when I hit delete account and it says error and tells me I gotta sign out and sign back in to delete when I sign back in it se Yes!
Whenever you delete an account and then login with the same email address and appears a new account it means that your old account has been deleted from the app. If I make a post and it doesn’t show up does that mean it wasn’t uploaded? it worked the second time I tried m If I make a post and it doesn’t show up does that mean it wasn’t uploaded? it worked the second time I tried m Elaborate if you can. It’s hard to explain but if I delete the account all the posts are gone and not stored? I made a typo didn’t mean to say m. I don’t think I posted it the first time around I’m sorry for spam It’s hard to explain but if I delete the account all the posts are gone and not stored? Yes. I’m sorry for spam It’s okay! Are the profile photos deleted too Are the profile photos deleted too Yes, everything is deleted when an account is deleted. @sean_noonan_
Do you need anything else or can I close this ticket? You can close it I think I sent an email asking the same question you can just delete it when you get it since you answered it here but it’s all good thank you
Exported transcript automatically when the ticket was closed.
Top participants:
9 - @sean_noonan_#0 (990985960248459294)
7 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)