- Ticket type: App Support - User: sanrihoe (ID: 194454402294218752) - Issue reported: New Pro purchase today; posts receive no engagement (no responses or likes) and direct messages appear to have stopped working. - Staff actions: Staff member destructively__ asked if the issue persisted and requested the user try posting a text-only post (no photo) as a troubleshooting step. - Final result: No confirmation from the user that the test was performed or that the issue was resolved. Ticket was closed by destructively__ (ID: 1012012939315789865). Outcome is unclear — additional follow-up is needed if the problem continues.