<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-samilynn423 (1518606136075358238)
Ticket Type: APP_SUPPORT
Ticket Owner: 1347671137114525838
Created: 6/22/2026, 1:18:37 PM
Locked: no
Claimed: 160655903031427072
Messages: 7

AI Ticket Summary

Ticket type: App Support Ticket owner: samilynn423 (ID 1347671137114525838) Handled by: rimor (160655903031427072) — claimed and closed by same staff Summary: - User issue: A character in the app stopped responding and would not reply to messages. - Troubleshooting performed: Staff asked the user to send more messages and to restart their device and change network (e.g., mobile data vs Wi‑Fi). The user tried those steps and reported no change. - Technical/status: Staff confirmed this is affecting multiple users and that developers are investigating the issue. - Outcome: Ticket closed by staff while developers continue to investigate. Issue remains unresolved; staff will notify the user when updates are available.

This is the start of #ticket-appsupport-samilynn423 channel. Hello @Sami! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hi there, one of my characters has stopped responding and will not respond. How do I continue engagement? Hi there, one of my characters has stopped responding and will not respond. How do I continue engagement? Hey there,
Have you tried sending more messages? Sometimes they stop answering. If you did try, can you try restarting your device and using a different connection (like mobile data if you are on Wi-Fi), and let me know if it worked? Yes, I have tried both the sending more messages and different connection - same result, no response Is there anything else I can try? It seems like a common bug Is there anything else I can try? It seems like a common bug Yeah, it's affecting some users, devs are looking into it 🙏 Is there anything else I can try? It seems like a common bug Hey Sami, while the issue is being looked into, I'll be closing the ticket. When any updates are available, we'll let you know, ok?
Exported transcript automatically when the ticket was closed.
Top participants:
3 - @samilynn423#0 (1347671137114525838)
3 - @rimor#0 (160655903031427072)
1 - @Aspect Assistant#2405 (1479500542832021527)