<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-rurudayo (1529300225926103191)
Ticket Type: APP_SUPPORT
Ticket Owner: 95620879307771904
Created: 7/22/2026, 1:33:07 AM
Locked: no
Claimed: 1012012939315789865
Messages: 8

AI Ticket Summary

Summary — App Support ticket (Owner: 95620879307771904; Staff: destructively__) User issue - iOS app (App ver 1.111) on iPhone 17 Pro (user lists iOS "26.4, 27.0.4") crashes when adding photos. - Repro steps (10/10): Create post → open photo uploader (also occurs in character create photo picker). The picker appears to bypass limited/full photo privacy permissions, UI “travels to top” and freezes on an “unexpected error,” then the app crashes. - User suspects a change in the photo privacy picker / SwiftUI hierarchy caused the failure. What the user tried - Verified bug consistently (10/10). - Updated iOS and app. - Tried cache clear, offload, reinstall, hard reboot. - Could not bypass photo privacy or use direct share from Photos (not offered). - Paid Pro subscriber; concerned about downtime/subscription value. Staff actions and responses - Staff (destructively__) acknowledged the issue and said they are also experiencing it. - Staff granted the user the Pro role to access a specific support channel (<#1528460692481511434>) and posted a link to a message in the server. - Staff stated they are not aware of any subscription reimbursement for the downtime. Final result / status - Issue remains unresolved in the ticket. User requested compensation; staff indicated none is available/known. - Staff confirmed they experience the same bug and provided access to a support channel. No developer confirmation or mitigation was recorded in the conversation. - Ticket closed by staff (destructively__). Notes / missing info - No crash logs, device diagnostics, or developer acknowledgment were provided in the messages.

This is the start of #ticket-appsupport-rurudayo channel. Hello @Ruru! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Device: iOS 26.4, 27.0.4
iPhone 17 Pro
App ver: latest 1.111
Paid for Pro

Hello,

For the past month, i have noticed photos not uploading due to what I suspect with a change in privacy photo picker and/or SwiftUI Hierarchy. Please see attached photos and comment for replication

Bug replicated: 10/10 attempts

-Create post

-Open photo uploader (also applies to photo picker on character create)

Due to photo privacy nature, bypasses limited/full photo privacy permissions in setting.

-UI travels to top and freezes on unexpected error, then app crashes.

Remedies attempted with no success:

❌ photo bypass (not possible)

❌ app version and IOS updated

❌ direct share/upload to app (not available as an option from Photos app)

❌ Cache clear/ offload/ reinstall/ hard reboot fails Device: iOS 26.4, 27.0.4 iPhone 17 Pro App ver: latest 1.111 Paid for Pro Hello, For the past month, i have noticed photos not uploading https://discord.com/channels/1245284198261063762/1471644386684178485/1525883459955064863 🙂 Thanks for getting back to me on it! Is there something that can be done for the gap of downtime in terms of subscription? Thanks for getting back to me on it! Is there something that can be done for the gap of downtime in terms of subscription? Unfortunately not that I’m aware of.

I’m having the same issue and I’m also subscribed to the pro and only been able to post text posts.. Also just have you the Pro role for you to be able to access #🎬pro-aspect ! ahh sorry to hear.. but i hope the devs consider atleast a code to reimburse or provide some care for those who push for bug fixes and improvements during downtimes like this. Also just have you the Pro role for you to be able to access <#1528460692481511434> ! thank you ❤️
Exported transcript automatically when the ticket was closed.
Top participants:
4 - @rurudayo.#0 (95620879307771904)
3 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)