Ticket type: App Support Ticket owner: 1100045593709125632 Claimed by: Nobody Closed by: 1012012939315789865 Detected staff members in thread: None Summary: - User issue: The owner reports they lost access to their account and can no longer log in despite having an active annual subscription. They indicate they use "Connexion with Apple" (Sign in with Apple). - Messages: User posted the issue twice and added "Connexion with Apple" as the login method. No staff replies are present in the transcript. Staff actions / final result: - No staff responses are recorded in the ticket transcript. The ticket was closed by staff ID 1012012939315789865, but no resolution or actions are documented. Final outcome is therefore unknown from this record. Important technical details / recommended follow-up for staff: - Login method: Sign in with Apple (user-provided). - Subscription: User claims an active annual subscription (no receipt or verification included). - Missing information: error messages, device/OS, Apple ID used, time(s) of failed login, App Store receipt or proof of purchase, screenshots, and any account email(s). - Recommended next steps: reach out to the user requesting the missing details above, verify subscription via App Store receipt, confirm the Apple ID associated with the account, check authentication logs for Sign in with Apple failures, and provide next steps for account recovery.