<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-psychopsin (1524891477061406780)
Ticket Type: APP_SUPPORT
Ticket Owner: 1044317398754402465
Created: 7/9/2026, 9:34:19 PM
Locked: no
Claimed: 1012012939315789865
Messages: 13

AI Ticket Summary

Ticket type: App Support Ticket owner: 1044317398754402465 (psychopsin) Claimed/Closed by: 1012012939315789865 (destructively__) Summary: - User issue: User was unexpectedly logged out and the app behaved as if their account had been deleted; restore attempts failed. They also could not renew their Pro subscription after paying. - Staff actions: Staff suggested trying account restore and recommended switching from WiFi to cellular data because WiFi lag can prevent restores. Staff kept the ticket open while the user tested the suggestion. - Technical note: Possible WiFi-related restore failure (user could not test immediately due to lack of cell reception). - Final outcome: Staff later reported the problem was fixed and restoring over WiFi should work. The user confirmed they regained access ("I got in! Thanks again!"). No unresolved items remain in the conversation.

This is the start of #ticket-appsupport-psychopsin channel. Hello @🩶Ash🩶! Thank you for opening a **App Support** ticket.
Please take a moment to clearly describe your issue or request so our team can help you as quickly as possible.

**Tips for a faster response:**
• Explain your situation in detail (what happened, when, and where).
• Include screenshots or links if relevant.
• Keep your language polite and respectful.
• Avoid tagging staff members directly — we’ll respond as soon as possible.

Once a member of @Trial Helper, @Helper, @Helper Team Lead, @Moderator, @Moderation Team Lead, @Community Manager has reviewed your ticket, you’ll receive a reply here.
If you opened this ticket by mistake, press the **Close** button and follow the prompt to request closure from staff.

Thank you for your patience and cooperation! Hallo @🩶Ash🩶 ! Hello! I'm still trying to figure out the server, so forgive me if i did something wrong 😅 I was logged out of my account yesterday and when I go to sign back in, its like the account got deleted and makes me start over... It also wont let me renew my Pro after ive already paid for it, and I'm just so confused Hello! I'm still trying to figure out the server, so forgive me if i did something wrong 😅 I was logged out of my account yesterday and Have you tired to restore it? Yes. Many times Can you try turning off the WiFi and try it with data? Sometimes WiFi lags and won’t allow to restore it. I may have to try that the next time i leave home. I don't have cell reception where I live 🥲 I may have to try that the next time i leave home. I don't have cell reception where I live 🥲 Oof, I’m sorry to hear that! I'll try that tomorrow and if that doesn't work I'll reach back out! Thanks a bunch 😊 I'll try that tomorrow and if that doesn't work I'll reach back out! Thanks a bunch 😊 I’ll keep this ticket open until you can do that don’t worry! 😁 @🩶Ash🩶
Hi Ash, the problem was fixed, you shouldn’t be having any issues with restoring it with WiFi! I got in! Thanks again!
Exported transcript automatically when the ticket was closed.
Top participants:
7 - @destructively__#0 (1012012939315789865)
5 - @psychopsin#0 (1044317398754402465)
1 - @Aspect Assistant#2405 (1479500542832021527)