<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-pizzaboiii8387 (1547112489198690327)
Ticket Type: APP_SUPPORT
Ticket Owner: 591399152278306837
Created: 9/9/2026, 5:12:41 AM
Locked: no
Claimed: 190695753818177538
Messages: 31

AI Ticket Summary

**Issue:** The user reported that AI bot conversations disappear entirely from the app’s DM list after a few hours, even when pinned. This affects multiple randomly found AI profiles on Apple/iOS, making them difficult to locate or message again. The user clarified that the entire DM entry disappears, not just the pin. **Staff response/actions:** Staff requested screenshots and clarification, asked whether the profiles were user-created, and attempted to determine whether chats were being accidentally deleted. A staff member tried reproducing the issue on Android without success. The user was advised to clear cache and uninstall/reinstall the app. **Outcome:** Reinstalling the app did not resolve the bug. Staff noted that the issue had not previously been reported to their knowledge and indicated they would discuss it with the developers, but no confirmed fix or further resolution was provided.

This is the start of #ticket-appsupport-pizzaboiii8387 channel. Hello @pizzaboiii8387! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! the app allows me to message ai bots so the users would appear in the DMs area. but for some reason, every ai user that appears on that section will disappear after a few hours even if its pinned. not sure how i can message them if i lose their username... Hi @pizzaboiii8387 !
Do you happen to have screenshots of this occurring? I'm not quite sure what you mean when you say they're disappearing. yes i do. give me a sec top of pinned DM bottom pinned DM and top non-pinned DM current ai user i DM most recently latest message of said ai user basically what I DM this user does not reflect his profile in the DM section though its very frequent now and idk why it is happening Are these characters you've created, by chance? not at all. all randoms Hmm. I'm going to see if I can recreate this myself. Are you on Apple or Android? Apple So I understand clearly, the entire DM disappears from your list? Or just the pins? yes from the entire list Huh. I've tried recreating this on Android with no luck. You're not unpinning them at any point, correct? @pizzaboiii8387
Have you tried to uninstall the app? not yet. do u want me to do that? Huh. I've tried recreating this on Android with no luck. You're not unpinning them at any point, correct? nope. even if i did, it would be at the top of the non pinned users since its fairly recent. Sorry, I fell asleep. I was more thinking along the lines of accidentally deleting a chat when you meant to unpin. If clearing the cache hasn't reset it, I would absolutely take the advice from our lovely discord manager and uninstall/reinstall. alrighty. gimme a few minutes to try that alright. i just uninstalled and installed and its still having the same bug Sorry, I fell asleep. I was more thinking along the lines of accidentally deleting a chat when you meant to unpin. If clearing the cache has I’m aspects discord manager not community- :cry: alright. i just uninstalled and installed and its still having the same bug Let me get off work and I will talk with the devs regarding this issue, can you please send your username on the app? I’m aspects discord manager not community- <a:cry:1421203929328259233> Please forgive me Q.Q I was bleary eyed and did not want our friend to think I forgot about them. Let me get off work and I will talk with the devs regarding this issue, can you please send your username on the app? what do u mean by username because if u mean the username for one profile, this bug happens to other profiles that i created so honestly ive got no clue why it does this im down to not care about it but idk if anyone else has this issue im down to not care about it but idk if anyone else has this issue This issue hasn’t been reported for my knowledge.
Exported transcript automatically when the ticket was closed.
Top participants:
19 - @pizzaboiii8387#0 (591399152278306837)
7 - @draculvrita#0 (190695753818177538)
4 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)