<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-picantort3125 (1513271301391908925)
Ticket Type: APP_SUPPORT
Ticket Owner: 1347324402223677530
Created: 6/7/2026, 7:59:53 PM
Locked: no
Claimed: 1012012939315789865
Messages: 42

AI Ticket Summary

Summary — App Support ticket (Owner: 1347324402223677530; Staff: destructively__ / 1012012939315789865) Issue: - User reported they can no longer post photos in the app (only text posts publish). Problem began the prior day; selecting a photo and publishing appears to do nothing. Troubleshooting performed: - Staff asked for a recording of the posting attempt (no recording file is present in the ticket). - Guided user to offload (re-download) the app via iOS Settings and to reinstall if needed. User offloaded/re-downloaded the app — problem persisted. - Confirmed user updated the app to the latest version. - Asked user to switch from Wi‑Fi to cellular data to rule out network issues — user tried cellular; problem remained. - Staff confirmed the attempted steps (uninstall/install, offload/update, Wi‑Fi/data) all failed. Technical details: - Device: iPhone 17 Pro Max - OS: iOS 26.6 beta - Staff noted there was a recent app update earlier in the week. Outcome / next steps: - Issue not resolved in this ticket. Staff (destructively__) escalated the issue to the development team for further investigation. No fix confirmed in this conversation.

This is the start of #ticket-appsupport-picantort3125 channel. Hello @Picanto! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! I can’t post photos anymore @Picanto Hi! When did this issue started to happen? It started yesterday and now it only lets me post words onto the account not photos It started yesterday and now it only lets me post words onto the account not photos Can you please video record you posting to see what appears? Yeah one second Thank you! It just don’t post It lets me select it but then nothing happens when I publish Have you tried to offload the app? No I haven’t , will that make me pay for the year again ? No I haven’t , will that make me pay for the year again ? It won’t, and if something happens you just need to click on the “restore purchase”! Okay thank you , do I just delete it and install it again ? Okay thank you , do I just delete it and install it again ? Do you know how to offload an app? I thought it was in settings but I can’t see it I thought it was in settings but I can’t see it Offload an app

1. Open Settings.
2. Tap General.
3. Tap iPhone Storage.
4. Scroll down and select the app you want to offload.
5. Tap Offload App.
6. Tap Offload App again to confirm. Ah thank you And then you just need to go on the home screen and click on the icon and it should re download the app again. Okay I’ll give it a go Then try again and let me know if it fixed the issue.. I’ve done that , and tried to post a photo . And still it’s not uploading Check if the app is updated, there was a new update earlier this week. @Picanto Ah yeah I’ll do that now thank you All good and updated @Picanto
Thank you!
Can you try to use data instead of WiFi to post? (Sorry, I just need to check if there’s a fix before escalating this to team). Yeah I’ll try that now It still hasn’t let me I’ve tried a couple times so not sure what the issue is I just know it’s nothing I can fix sorry Ok! Confirm with me before I escalate this issue to the devs!

- unistalling / installing
- Offload / update
- Switch WiFi with data
Didn’t work correct? @Picanto ^ Yeah that didn’t work What IOS and iPhone do you have?
(Need some informations, so they can check if the issue is on a specific phone)! @Picanto iPhone 17pro max and iOS 26.6 beta iPhone 17pro max and iOS 26.6 beta Thank you! I will escalate this issue now. 📢 @Picanto your ticket has been escalated to our team for deeper review. This ticket will be closed soon while the team looks into your issue in more detail.
Exported transcript automatically when the ticket was closed.
Top participants:
20 - @picanto_rt3125#0 (1347324402223677530)
20 - @destructively__#0 (1012012939315789865)
2 - @Aspect Assistant#2405 (1479500542832021527)