<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-papage312 (1534747822963032084)
Ticket Type: APP_SUPPORT
Ticket Owner: 1264602308713517227
Created: 8/6/2026, 2:19:55 AM
Locked: no
Claimed: 687842651319435380
Messages: 29

AI Ticket Summary

Ticket type: App Support Ticket owner: papage312 (ID 1264602308713517227) Claimed/closed by: peytonimo (687842651319435380) Detected staff: a.l.e.y.x, peytonimo Summary: - User issue: After creating a character (early morning same day) the user did not receive the expected gold reward. - Troubleshooting performed by staff: - Asked whether any AI was used in prompts; user said no but admitted one quoted line from a TikTok, which they deleted. - Asked user to shorten/rewrite the story and make personality text more in-depth; user revised the bio and corrected the character's birthdate. - Asked for a screenshot of the profile area (none provided) and whether the app was up to date; user reported their app last updated July 31 and had trouble updating. - Asked whether character images were AI-generated; user said they used an in-game Genshin Impact profile image. - Technical notes / probable cause: - Staff suspected either an AI-detection false positive (prompt or images) or an app/update issue, but ultimately reported a likely active bug in the gold distribution system. - Final outcome: - Staff (peytonimo) escalated/alerted the dev team that the user’s character should qualify for gold and that a distribution bug may be affecting rewards. No gold was granted by the time of closure; user was informed and thanked staff. Unclear / missing items: - No screenshot of the profile/award area was provided by the user. - No confirmation that the dev team’s fix has resolved the issue (ticket closed after escalation).

This is the start of #ticket-appsupport-papage312 channel. Hello @Shivani (WLW/MLW)! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hi! @Shivani (WLW/MLW) Oh hello, I am so sorry I fell asleep. I have a problem with my gold since I created a character (today at around 4am - 5 am German time) I didnt get any gold , it would be nice if one of the helpers could maybe tell my why my character didn't pass, I did changes on it and this is the final result. Thank you all so much! (Please ignore any grammar mistakes I am still feeling like I am half asleep) Hi @Shivani (WLW/MLW) ! Did you utilize any AI to assist you in making any of your prompts? 🙂 Hello, no I did not i wrote everything myself except The atoms in your body have passed through hundreds of galaxies and generations, we are recycled, all energy is borrowed and one day we'll have to give it back. You are stardust.
I found that in a tik tok video Okay! It might have been flagged as AI in that case, do you mind maybe deleting that part and see if it rewards the gold afterwards? 🙂 Sure, i will do it quickly I deleted that part but I still haven't gotten the gold I could try rewriting the story shorter Hmm… maybe try that yes Also, could you send a screenshot of this area of your profile! 🙂 Did you check that your app is currently up to date? How do I check? Checking the app in your App Store 🙂 My phone has some problem with updates for whatever reason my tik tok also shows no update but a lot of people already updated it Oh i didnt realize that it lastly updated on July 31 I rewote the story to this (I am so sorry that I am spamming so much, if its too much you and your team can just say that you all have no time, the issue can be fixed in like a month too) You’re totally fine! Question, could those pictures you’re using possibly be AI? The picture from the character I created is the basic kinich picture from genshin impact its also in game as a profile picture so I doubt its ai I, too, am having a hard time finding out what’s wrong so we can try testing something and see if it works if that’s okay?! 🙂
For personality can you try making it more in-depth about them, their personality. More sentence style structure Sure Is this better? I also changed his birthday since i made him 18 years old but birthday in 2000 ;-; Unfortunately I believe there may be an active bug happening with the gold distribution system at the moment. I believe your character would qualify for the gold, otherwise. The dev team has been made aware of this 🤍 I apologize for any inconvenience and thank you for your patience. We are hoping it gets fixed soon! ~ Sorry that I answer so late and thank you so much for your help and also for the teams help,Best regards to your team!
Exported transcript automatically when the ticket was closed.
Top participants:
18 - @papage312#0 (1264602308713517227)
9 - @peytonimo#0 (687842651319435380)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @a.l.e.y.x#0 (1168610887066730520)