<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-opalliana (1538972181814583317)
Ticket Type: APP_SUPPORT
Ticket Owner: 896502033429958686
Created: 8/17/2026, 6:06:01 PM
Locked: no
Claimed: 1260579581073821706
Messages: 13

AI Ticket Summary

The user reported a recurring bug affecting the same character, where the character stops responding despite appearing to exit normally. They had already resolved it by deleting chats and resetting the character, but this erased the character’s memory and had occurred twice. Staff acknowledged the issue and noted that the developer was aware, but no immediate fix was available. Reinstalling the app was suggested as a possible troubleshooting step, with the clarification that the user could log back into their existing account and their subscription would remain active through the app store. The user confirmed they had no further questions, and the ticket was closed.

This is the start of #ticket-appsupport-opalliana channel. Hello @opal! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hey I already made a ticket about this earlier and the bug keeps repeating itself

( character just stops responding completely while it still exits probably some sort o glitch )

Now I understand that happens and sadly as I realized the only way to fix it is to delete the chats and reset the character which I’ve done, I just wish it didn’t erase all memory of the character every time, it’s very frustrating.

This issue had happened to me twice with the same character now🥲 Hi, Opal!
I understand 😭 Since it’s happened twice with the same character, it definitely sounds like a recurring issue rather than a one-off. I’ll leave the ticket open so it can be looked into further. Thank you for your help, I’ll wait :monkey_dance: @opal
Is there anything you need or can I close this ticket? Hey I already made a ticket about this earlier and the bug keeps repeating itself ( character just stops responding completely while it st Oh? I’m unsure of what to do haha I explained the situation over here Oh? I’m unsure of what to do haha I explained the situation over here Hi! Unfortunately, I think I already did explained to you why it was happening and that the dev was aware of the situation. There is nothing we can do at the moment.
I recommend you to uninstalling and reinstalling the app, but I'm not sure this will do anything more! I know this can be very frustrating and I'm sincerely sorry that this is happening to you :gom4rtLove: Thank you for the explanation, if i uninstall the app would i need to remake my account and handle my subscription again?

sorry for all the questions. Thank you for the explanation, if i uninstall the app would i need to remake my account and handle my subscription again? sorry for all th No you will not! You'll have to login back to your account and you'll still have your subscription as it is handled by your app store! Alright, thank you so much! Alright, thank you so much! No problem! You have any more questions? No, thank you!
Exported transcript automatically when the ticket was closed.
Top participants:
6 - @opalliana#0 (896502033429958686)
4 - @a.l.e.y.x#0 (1168610887066730520)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @alexasophie_#0 (1260579581073821706)
1 - @destructively__#0 (1012012939315789865)