<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-obinek2010 (1525655848892764290)
Ticket Type: APP_SUPPORT
Ticket Owner: 913519442355437599
Created: 7/12/2026, 12:11:39 AM
Locked: no
Claimed: 1012012939315789865
Messages: 19

AI Ticket Summary

Summary — App Support ticket (owner: obinek2010 / 913519442355437599) - Issue: User reported not receiving the "free gold" reward for newly created character(s). - Staff involved: destructively__ (claimed/closed ticket; 1012012939315789865), a.l.e.y.x (1168610887066730520), peytonimo (687842651319435380). - What staff did: - Asked the user to provide screenshots of the accounts/character prompts. - Advised that the in-app reward system requires sufficient detail in the character description and personality fields and will not award gold when those sections are missing or too brief. - Requested additional screenshots of updated prompts if the issue persisted. - User action: User updated the character(s) with a more detailed personality and background and uploaded screenshots. - Outcome: The reward was successfully granted after the character details were expanded. User confirmed the issue is solved. Ticket closed by staff. Important technical detail: The automated gold award depends on filled/adequate description and personality sections for characters; sparse or missing content can prevent the reward from being granted.

This is the start of #ticket-appsupport-obinek2010 channel. Hello @Oline! Thank you for opening a **App Support** ticket.
Please take a moment to clearly describe your issue or request so our team can help you as quickly as possible.

**Tips for a faster response:**
• Explain your situation in detail (what happened, when, and where).
• Include screenshots or links if relevant.
• Keep your language polite and respectful.
• Avoid tagging staff members directly — we’ll respond as soon as possible.

Once a member of @Trial Helper, @Helper, @Helper Team Lead, @Moderator, @Moderation Team Lead, @Community Manager has reviewed your ticket, you’ll receive a reply here.
If you opened this ticket by mistake, press the **Close** button and follow the prompt to request closure from staff.

Thank you for your patience and cooperation! Hi! (might be related to https://discord.com/channels/1245284198261063762/1525638635595239445) Hello! Yes it is related to 'Not reciving the free gold' Should I send the screenshots of the accounts I made? Should I send the screenshots of the accounts I made? Please do, I’ll have @Peyton take a look at them since she was one of the best moderators to inspect characters! :cute_crypray: @Oline I made those And this one The pictures are of me and my friend😅 Thankjk iuuuu! If I may offer some help, your character could use a bit more personality and detail.
I noticed that the system doesn't award gold when the description and personality sections are missing information or are too brief. @Oline Hi! can you also please send more screenshots of all of their prompts/ updated prompts with this ^^ in mind if it doesnt reward you the gold after this! 🙂 This time it worked! I made a more detalied personality and background🌟Thank you guys for helping💕 Of course! :realninHaha: Hi @Oline
Is the issue solved? Yes, thank you
Exported transcript automatically when the ticket was closed.
Top participants:
9 - @obinek2010#0 (913519442355437599)
5 - @destructively__#0 (1012012939315789865)
3 - @a.l.e.y.x#0 (1168610887066730520)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @peytonimo#0 (687842651319435380)