<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-nameselise (1507397342720950302)
Ticket Type: APP_SUPPORT
Ticket Owner: 269286214895534081
Created: 5/22/2026, 2:58:52 PM
Locked: no
Claimed: 160655903031427072
Messages: 15

AI Ticket Summary

Summary — App Support ticket (owner: nameselise / ID 269286214895534081) Staff: rimor (claimed/closed), destructively__ User issue - Created a second profile and posted, but the second profile's first post received no engagements while their original account continued to receive engagements. Staff actions - Asked the user to fully close and reopen the app and refresh the notifications tab. - Asked user to confirm app is up to date and to try reinstalling (noting recent updates had caused similar reports). - Requested screenshots/video (none provided). - Asked user to try making another post to test behavior. Result / Outcome - User reinstalled the app; the problem persisted for the initial post. - A subsequent post from the second account received engagements normally. - User confirmed everything is fine. Ticket was closed by rimor. Technical/details/notes - No root cause was identified in the ticket. Staff suggested standard troubleshooting (refresh, update, reinstall). No logs or media were provided for deeper analysis. - If the problem recurs, staff requested screenshots/video and app version/details for further investigation.

This is the start of #ticket-appsupport-nameselise channel. Hello @Elise! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hi, I created a new profile and made a post, but am not receiving any engagements. My first account still receive them. Hey @Elise,

I see your need help with a second profile you made, and I'll do my best to help.

Could you please try closing your app completely and reopening it and also, refreshing the notifications tab by pulling it down until it refreshes, and let us know if the issue persists? In case it persists, if possible to also send us screenshots or a video so we can better grasp the issue, it would help a lot. 👍 It looks like the issue is still there.
I’ll send a video in a sec First profile is the one that is still receiving engagement and the second account is the one with the problem The second account’s first post was 42min ago First profile is the one that is still receiving engagement and the second account is the one with the problem I see, just to be sure, can you check if you're running the latest version of the app? If you're in the latest, can you also try a reinstall? We had updates recently that led some people to similar issues, and these steps did solve it for them. @Elise

Hi Elise!
I remember you from our last ticket, did you post both at the same time or was it in separate times? I just reinstalled and it seems like it’s still happening. It was separate! I just reinstalled and it seems like it’s still happening. It was separate! Thanks for the reinstall, that post was the only one? Would you mind trying a new one and checking if it works properly now? Second post received engagements! Guess it was only for the first post Second post received engagements! Niiiice, anything else we may help you with, or can we close this ticket? @Elise All good, thank you!
Exported transcript automatically when the ticket was closed.
Top participants:
8 - @nameselise#0 (269286214895534081)
4 - @rimor#0 (160655903031427072)
2 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)