<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-mush330 (1538299591332597820)
Ticket Type: APP_SUPPORT
Ticket Owner: 689635295947390982
Created: 8/15/2026, 9:33:22 PM
Locked: no
Claimed: 687842651319435380
Messages: 27

AI Ticket Summary

Ticket type: App Support Ticket owner: 689635295947390982 Staff: peytonimo (687842651319435380) — ticket closed by peytonimo Summary: - User issue: The owner created multiple original characters and was not receiving the expected in-app gold payments for them. - Staff actions: Asked the user to provide screenshots of each character and all prompt fields (including background text). Explained that all prompt fields — even non-required ones — must be “original and well-written.” Recommended improving the personality prompt specifically, offered to review updates, and requested screenshots/account-area images if issues persisted. - Outcome: The user updated the character profiles. Two characters received gold after updates; one character still had not been awarded gold. Staff advised either contacting Aspect support (providing Aspect account email, the character name/link, and a screenshot) or creating a new character that meets guidelines. The user confirmed they were all set and the ticket was closed. Important technical details / guidance given: - All prompt fields (including optional/non-required spots and background text) must be complete, original, and well-written to qualify for gold. - The personality prompt may be a common reason for denial if not sufficiently detailed. - If problems persist after fixes, escalate to Aspect support with account email, character name/link, and screenshots.

This is the start of #ticket-appsupport-mush330 channel. Hello @Peep! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hi there! I’ve made multiple original characters without ai, and meeting the criteria, but have not been receiving any gold for them, I can also provide images of these characters if needed Hi @Peep ! Please provide screenshots of your characters and all of their prompts 🙂 Can you include what’s said in the backgrounds too? All the prompts need to be “original and well-written” as per the requirements. If there isn’t a background in the pictures, then I didn’t make one for that character Two of them actually have backgrounds and the other two don’t Okay then every single one of them has a prompt that isn’t filled out as per “original and well written” :). every prompt should be well thought out and filled That makes sense, okay, I wasn’t aware that the non-required spots needed to be filled out too, thank you If I go in and update the profiles, will that fix it? It should! Make sure that all of the prompts are original and well written. If you want I can look over the updated ones again for you. Perfect, thank you! I’ll go right in and fix them I updated them to have full and proper descriptions, but thing happened Filling out the personality prompt to be more well written and original might be the fix if you haven’t received the gold still! Okay, I can do that Okay, so that worked for two of them, but not the third Okay, so that worked for two of them, but not the third Can you show me the third one? Can provide screenshots of this area of your account please? My best advice from here is, because im not entirely sure why that wasn't awarded, you can either contact aspect support and send your Aspect account email.
The character's name or link.
A screenshot of the issue.
Otherwise, you could also create another character that follows the guidelines and get the gold for that one instead. ❤️ Okay, thank you Do you have any other questions or issues or is it okay to close this ticket now? 🙂 @Peep No, thank you so much for your help, I’m all set!
Exported transcript automatically when the ticket was closed.
Top participants:
17 - @mush330#0 (689635295947390982)
9 - @peytonimo#0 (687842651319435380)
1 - @Aspect Assistant#2405 (1479500542832021527)