<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-mhizziss28305 (1535926473503014963)
Ticket Type: APP_SUPPORT
Ticket Owner: 1357332581246435560
Created: 8/9/2026, 8:23:27 AM
Locked: no
Claimed: 519897389864058880
Messages: 12

AI Ticket Summary

Summary — App Support ticket (owner: 1357332581246435560) - User issue: The user reported not receiving the 100-gold character-creation rewards for all their characters. They have ~5 characters but only received gold for two; a “claim” button appeared for a third but clicking it produced an error/popup (user did not provide the popup text). The user confirmed the app is up to date and said they spent 90 gold that they had to buy because they couldn’t claim the missing reward. - Staff actions: Staff (falsealarm2109) asked diagnostic questions, suggested waiting, and recommended reinstalling the app. Later staff member destructively__ asked the user to submit an in-app Support/Feedback report (so developers can inspect the account directly). - Technical details to note: app is up to date; claim button appeared but clicking failed; user has previously purchased/spent gold; no error text or screenshots were provided in the ticket. - Final outcome: Unresolved in this ticket. The user was instructed to file an in-app Support/Feedback report for developer investigation. No confirmation that the reward was granted or that the issue was fixed.

This is the start of #ticket-appsupport-mhizziss28305 channel. Hello @mhizziss_! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hello! So..I’ve been having a problem with the gold reward system for creating a character!

I have a few characters, around 5 I think. But I only received gold for two of them. Today I created a new character and the button “claim” finally appeared to me so I could claim the third 100 gold reward. But every time I clicked on it, this popped up Hi @mhizziss_ ! That’s weird I must say Are you sure you claimed only 2 ? Like you could have claimed a reward a little while ago and don’t remember ? Or is the app up to date? The app is up to date and I’m sure I claimed only 2! The last 90 gold I used were the ones I bought (because I couldn’t claim the last amount of gold).

I think it’s weird but it must be a bug or something. I can wait a few days or a few hours to see if I can claim it The app is up to date and I’m sure I claimed only 2! The last 90 gold I used were the ones I bought (because I couldn’t claim the last amoun Yes, please wait a bit or try deleting and downloading it back ! :) Yes, please wait a bit or try deleting and downloading it back ! :) Okiii, thanks for the help! Sorry for bothering truly lol Okiii, thanks for the help! Sorry for bothering truly lol No problem, let me know if it still doesn’t work and I’ll be around So we can find a solution :) @mhizziss_

Can you please go into your app, tap on the option that says support / feedback, write the issue / bug your facing and sent? That way devs can check directly into your account on what’s happened!
Exported transcript automatically when the ticket was closed.
Top participants:
7 - @falsealarm2109#0 (519897389864058880)
3 - @mhizziss__28305#0 (1357332581246435560)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @destructively__#0 (1012012939315789865)