<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-mementomori0307 (1494740068810620971)
Ticket Type: APP_SUPPORT
Ticket Owner: 1341352305643098204
Created: 4/17/2026, 4:43:24 PM
Locked: no
Claimed: 1305567148235689998
Messages: 25
This is the start of #ticket-appsupport-mementomori0307 channel. Hello @MementoMori! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! I paid for the yearly subscription and I can’t post anything. When I press “post to aspect” nothing happens. £30 is a lot of money and I’ve had the app for less that 24 hours . Hello my apologies this is happening Did the funds come out of the account for your purchase? :

and would it be possible ; to share some screenshots , so I can assist you ? Yeah, what screen shots do you need? So my pro is active I posted 4 posts no bother and now it when I post , the post doesn’t appear It’s looking like the transaction is still pending it could take a few days to process on Apples end Have you tried refreshing the app and ensured its up to date ? Yeah I even uninstalled it. I did all that before I came here Okay thank you 🙏 It very well could be that the payment hasn’t been released from Apple to Aspect . Typically it takes three business days for everyday transactions and it’s the weekend ! I will check with a mod and come back to see what I can do .

(Unless you were directly looking for a refund
In this case , you would need to Speak to Apple Billing )

What would you prefer to do ? 🙂 I’ll just wait for you to get back to me ☺️ Hello 👋

Is your payment status still pending ? There may be an issue with your service provider in which case , I would reach out to get the status on the transaction and see what they can do . If you would like your ticket escalated, I can do this If you feel that the issue is a bug that needs troubleshooting I feel it’s a bug, I’ve saw a few posts from other members who have had other problems and I’ve never had a problem with subscriptions. Normally when I purchase it, it just activates regardless if it’s in pending Thanks for confirming ! As per request your ticket will be escalated so the appropriate staff can assist 📢 @MementoMori your ticket has been escalated to our team for deeper review. This ticket will be closed soon while the team looks into your issue in more detail. Your ticket has been successfully escalated ! Is there anything I can help you with here ? No, thank you for your help Ok , copy that 🙂 Anytime ! Hi @MementoMori
Would you be okay with closing this ticket now ? ⚠️ This ticket was opened by mistake by @MementoMori.
A staff member has been requested to review and close it when available.
Exported transcript automatically when the ticket was closed.
Top participants:
13 - @boujeebible#0 (1305567148235689998)
9 - @mementomori0307#0 (1341352305643098204)
3 - @Aspect Assistant#2405 (1479500542832021527)