<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-margot09533 (1508099500080763023)
Ticket Type: APP_SUPPORT
Ticket Owner: 1426115270929285242
Created: 5/24/2026, 1:29:00 PM
Locked: no
Claimed: 160655903031427072
Messages: 16
This is the start of #ticket-appsupport-margot09533 channel. Hello @Margot! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Multiple character have stopped responding in dm’s. I’ve tried to clear cashes and delete and then reinstall the app but it’s still happening. It’s not just one character but multiple. It’s been hours Hey @Margot,

I see you’re having trouble with your DMs, and I’ll do my best to help.

Since you’ve tried most of the troubleshooting steps, could you let me know if the issue only affects existing conversations or if it also affects new ones? If possible, please try using a different connection to see if it resolves the problem (like mobile data, or a different wifi connection).

Please let me know how it goes. 🙏 I’ve tried switching WiFi connect and using my phone date but it’s still the same result. It’s both new and old conversations I’ve tried switching WiFi connect and using my phone date but it’s still the same result. It’s both new and old conversations How long has the issue been happening? Is it with every character, or just specific ones? It’s been happening all day today. It’s every character I have a dm conversation with @Margot
Ok, so the chats ended or is it slow to respond? Need to know before I ask aspect. They end. No respond at all They end. No respond at all Can you delete one of the chats and message it again? One that you don’t talk that much, if possible. I’ve tried that also but with the same result. I even tried message a new one with the same result I’ve tried that also but with the same result. I even tried message a new one with the same result Your app is updated correct? It’s fully updated. There no update in my App Store Confirm before I escalate this issue!

- Unistalling and Installing back
- Clear cache
- Turning off WiFi and connecting data
Didn’t work correct? Correct didn’t work I will escalate this issue now. 🙂
Exported transcript automatically when the ticket was closed.
Top participants:
7 - @margot09533#0 (1426115270929285242)
6 - @destructively__#0 (1012012939315789865)
2 - @rimor#0 (160655903031427072)
1 - @Aspect Assistant#2405 (1479500542832021527)