<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-mardp06 (1516940890164301855)
Ticket Type: APP_SUPPORT
Ticket Owner: 1515681719020290088
Created: 6/17/2026, 11:01:31 PM
Locked: no
Claimed: 687842651319435380
Messages: 51

AI Ticket Summary

Summary — App Support ticket (owner: 1515681719020290088) Issue - User reported creating characters in the app but not receiving the in-app gold reward after logging back in. Staff actions - Staff (peytonimo; destructively__ present) asked the user for screenshots of each character’s edit page and a screen recording to reproduce the problem. - Staff asked whether AI was used in character creation and inspected the profile images the user uploaded. The user said they used images from Pinterest (a 3D Jinx image and a series poster). - Staff suspected the profile images looked AI-generated and that the platform’s AI-detection may be blocking the gold award. They suggested the user temporarily replace profile pictures with non-AI images, then retry. - The user changed and updated both images and provided the requested screenshots/photos. After investigation, staff concluded the issue is likely part of a known bug affecting gold awards. Outcome / next steps - Final result: unresolved — staff determined this is likely a current bug rather than a user-side error. No gold was restored during the ticket. - Staff advised the user to wait for a fix and said updates will be posted in channel #1265131850071015585 or via ping. Ticket was claimed and closed by peytonimo (687842651319435380). User acknowledged and is awaiting the fix. Important technical detail - Staff observed that AI-detection on profile images may prevent the gold from being granted; user-supplied images from Pinterest appeared AI-generated and were the suspected trigger.

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Thank you for your patience and cooperation! @Peyton Hello @MarDP06, could you send screenshots of your characters in their edit character sections 🙂 What? You created characters that you didn’t get the gold for, correct? Did I send a screenshot of the ones I created? Should I do that? You created characters that you didn’t get the gold for, correct? Yes. Should I do that? Yes, so I can see why the gold isnt going through 🙂 My screen goes black My screen goes black Could you send a screen recording of whats happening please? Wait, I've got it. I created them yesterday, and when I logged in, the gold wasn't there. I didn't know what to do. They have all the data, and it's public. I mean when I log back into the app. Log in or enter. You know? I created them yesterday, and when I logged in, the gold wasn't there. I didn't know what to do. They have all the data, and it' Did you at any point use AI in the character creation? Also, can you tap on the "editar" part and screenshot and send me the info you have for them Nop. None. I'll look into editing. I have it in Spanish because, well, I'm Spanish. It doesn't matter, right? Both that character and the other one are equally padded. hmmm, is the profile picture used drawn by you? Or did you outsource it? I am looking at the profile picture and it looks AI made to me... [no text] this picture for jinx I took the image from Pinterest that I had saved. It's a 3D image of Jinx, created with a program. I don't know the name. That is likely AI then and could be what is flagging the system for AI detection. Could you try changing it to another picture and seeing if that fixes it Oh. Do I have to change it? And what about the other character's poster from the series? If I swap it for one from the same series, will it not detect me? Same with the other one? You could try using a non AI generated image of the character as the PFP to get the gold, i dont encourage it but once you get the gold you can change it back to whatever you want i imagine. Oh. Okey. I will try it I would need to see the character information for the other character to get a better understanding of whats going on with them as well. Okey. I'll pass on the other recording. And last The second. I don't think I'll create another one hahaha at least not for now. I already changed both images. And I updated it Okay, a couple things, could you send the profile photos you used for this one here so i can get a better look at them? also could you send a screenshot of this part of your account? Yes. The photos: And the part of the user I'm not getting the same results as you, even though I've only done two test posts. I don't know if you understand me, my English is...kind of bad. But I understand more than I speak You’re totally fine! I understand you. 🙂 give me a moment while I try to figure this out 🤍 Okay, I'll wait. So, unfortunately I do believe this to be a part of a bug we currently have going on at the moment. I apologize. We’re hoping this is fixed soon and you should be updated via #📣-announcement or via ping when it is. I apologize 🤍 @MarDP06 Thank you, and I hope it gets resolved. I'm waiting for a response. Thanks again, @Peyton
Exported transcript automatically when the ticket was closed.
Top participants:
34 - @mardp06#0 (1515681719020290088)
15 - @peytonimo#0 (687842651319435380)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @destructively__#0 (1012012939315789865)