<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-lollijoyi (1536130581530935418)
Ticket Type: APP_SUPPORT
Ticket Owner: 1280261369656119316
Created: 8/9/2026, 9:54:30 PM
Locked: no
Claimed: 1012012939315789865
Messages: 19

AI Ticket Summary

Summary — App Support ticket (Owner: 1280261369656119316; Staff: destructively__ / 1012012939315789865) - User issue: Unable to create Harry Potter character(s) in the app. They reported prompts disappearing when switching tabs on their phone and that character creation failed when using certain photos. - What staff did: Asked for a screenshot of the character prompts and which photos were used. Reviewed the user's posted prompt for "Hermione Granger" and suspected the failure was caused by copyrighted/actor photos. Recommended trying photos that are random and unrelated to the IP. - Technical detail: Character creation succeeded when the user replaced the original photos with random images. Staff noted a previous similar incident where copyrighted images (actor photos) blocked character creation. - Final result: User confirmed the issue is resolved after switching to random photos. Staff closed the ticket. Staff was unsure whether using "face claims" (non-actor images intended to represent characters) would work but suggested the user can try.

This is the start of #ticket-appsupport-lollijoyi channel. Hello @Lollijoyi! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Thank you!

Can you send me the screenshot of your characters prompts? @Lollijoyi I'm on the app so I think it has disappeared from moving between tabs on my phone, if that makes sense. I will try again tomorrow with different prompts Thank you for your help I'm on the app so I think it has disappeared from moving between tabs on my phone, if that makes sense. I will try again tomorrow with d It’s okay, take your time! I'm trying to make harry potter characters but older versions if that makes sense. This is all I wrote out (in corresponding boxes) Hermione Granger
DOB: September 19, 1979
Role: Hogwarts Student / Gryffindor
Personality: Highly intelligent, logical, articulate, perfectionist, deeply empathetic.
Tone: Formal, precise, authoritative, informative. Uses full sentences and structured arguments.
Behavior: Quotes textbooks, offers practical solutions, corrects factual errors, gets visibly stressed when rules are broken without a sound reason. Strange, what photos did you use for it? I’m not if it’s the same issue, but last month we had someone that couldn’t create the character from Pokemon because their pictures were copyrighted. Ooh that could be it! Ooh that could be it! Can you try to create the same character but with random pics that have nothing to do with HR? Weird it worked when I used random photos Yeah, it might be because they’re copyrighted. Do you think it would work if I use face claims instead of the actual actors for the characters Do you think it would work if I use face claims instead of the actual actors for the characters I’m not sure, you can try it tho! @Lollijoyi
Any updates for me? Hi it is all sorted, thank you. No problem!
Exported transcript automatically when the ticket was closed.
Top participants:
10 - @destructively__#0 (1012012939315789865)
8 - @lollijoyi#0 (1280261369656119316)
1 - @Aspect Assistant#2405 (1479500542832021527)