<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-lgiuneven (1530228094252744877)
Ticket Type: APP_SUPPORT
Ticket Owner: 225404440062984192
Created: 7/24/2026, 3:00:08 PM
Locked: no
Claimed: 1012012939315789865
Messages: 15

AI Ticket Summary

Summary: - User (ID 225404440062984192, lgiuneven) reported they could not create posts with one of their profiles — photo posts failed while another profile could post normally. - Troubleshooting performed by staff (destructively__, 1012012939315789865): confirmed the app was up to date; user had already reinstalled; staff asked the user to test a text-only post (which succeeded), isolating the problem to the photo/post-with-media feature. - Next steps and outcome: staff instructed the user to submit an in-app feedback report via Settings → Support in the Aspect app including that they are unable to post photos and can only post text. The user submitted the report and staff will forward the issue to the developers. - Important technical details: text-only posts work, media/photo posting fails; user has updated and reinstalled the app. No fix confirmed yet; issue has been escalated to devs.

This is the start of #ticket-appsupport-lgiuneven channel. Hello @LGI Uneven! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hi @LGI Uneven 🙂 Hello,I am trying to post with one of my profiles but it doesn’t let me.It lets me post fine with my other profile. Hello,I am trying to post with one of my profiles but it doesn’t let me.It lets me post fine with my other profile. Have you updated the app? Yes it says it’s up to date I’ve tried uninstalling and re installing too. Yes it says it’s up to date I’ve tried uninstalling and re installing too. Can you try to post a text only post? To see if the issue is with the posting or the photo feature. Text only worked Got it! Please go to **Settings → Support in the Aspect app** and submit a feedback report describing the issue you're experiencing.

Please include that you're unable to post photos and can only post text posts. This information will help the developers investigate the problem more efficiently.

Thank you! @LGI Uneven ^ Ok thank you. Let me once you do that so I can forward the issue to the devs. I just submitted it. Thank you!
Exported transcript automatically when the ticket was closed.
Top participants:
9 - @destructively__#0 (1012012939315789865)
5 - @lgiuneven#0 (225404440062984192)
1 - @Aspect Assistant#2405 (1479500542832021527)