Summary — App Support ticket (owner: 920268905182814218; claimed: 1168610887066730520; closed: 1012012939315789865) Detected staff: a.l.e.y.x (1168610887066730520), peytonimo (687842651319435380) User issue - User reported they created several characters but did not receive the free gold for them. Staff actions - Staff reviewed the gold-eligibility checklist and asked the user to confirm: - Not over the 3-character limit for free gold - Characters are original, well-written, public, not NSFW, not AI-generated, and have 0–3000 followers/following - Reminder that gold must be claimed in the gold shop (it is not sent automatically) - Staff asked the user to post character descriptions (personality, background, texting style) for review and whether AI assistance was used. - The user admitted using AI (“chat”) to create the characters. - Staff explained that the rules disallow AI-generated text or profile pictures, so AI-created descriptions are ineligible for free gold and asked whether the user had tried reworking the descriptions to be original. Final outcome / important technical details - The user’s use of AI-generated character descriptions is the likely reason they did not receive free gold, per the stated requirement “no AI generated text or profile pictures.” - Other eligibility requirements reiterated: max 3 characters, original/well-written content, 0–3000 followers/following, no NSFW, public profiles, and manual claiming in the gold shop. - The conversation ended without confirmation that the user updated their characters or that gold was awarded. The ticket was closed by staff (ID 1012012939315789865). If further action is needed, staff should request the user submit revised, original character descriptions (at least three, if applicable) and confirm they have claimed gold in the gold shop.
