Summary — App Support ticket (owner: laura_dragon_queen / 920268905182814218) Staff: destructively__ (1012012939315789865) — ticket closed by same staff. User issue - Tried to create a character based on Ash from Pokémon using a non-AI photo; the app rejected the creation (user tried all 5 images and still failed). - Reported the app also crashing/shutting down on them. What staff did - Asked the user to confirm they installed the latest update. - Investigated and tested the behavior themselves. - Explained the rejection is due to copyright restrictions (infringement filter blocking creation of copyrighted characters). - Advised alternatives: use an AI-generated image, use fanart, or create an original/random character instead of using a show/photo. - Reassured the user they are not in trouble. - Performed tests with sponsored posts: observed a post still produced Pikachu and another converted Pikachu into a plushie (demonstrating inconsistent handling of copyrighted characters). Final result / status - Reason for failure: copyright-infringement filtering prevented creating the copyrighted character (Ash/Pokémon). - User was given alternatives (AI image, fanart, original character). Staff confirmed the behavior via tests. - The app crash/shutdown issue was mentioned by the user but was not resolved or specifically addressed in the log. - Ticket closed by staff; no full fix provided for the crash, and copyright restriction remains the cause of the creation failure.