<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-kittikin (1553570194595516416)
Ticket Type: APP_SUPPORT
Ticket Owner: 140004850153816064
Created: 9/27/2026, 12:53:18 AM
Locked: no
Claimed: 896502033429958686
Messages: 17

AI Ticket Summary

The user believed Gold was required to continue posting and purchased 100 Gold for what they stated was $1.99, asking what Gold is used for. Staff clarified that Gold and an Aspect Pro subscription are separate: Gold unlocks certain in-app features, while Aspect Pro provides unlimited posting and other expanded limits. The user then asked about obtaining a refund through Google Play, and staff provided the official Google Play refund link (along with the Apple App Store link). The user confirmed the assistance was sufficient, and the ticket was closed.

This is the start of #ticket-appsupport-kittikin channel. Hello @Ꝉꝩꭆῐꭗ! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! I think this is the right thing to open it under Otherwise I might have to reopen this under billing support Okay so it was saying I need to subscribe to post more What is the gold for because I bought gold I thought that's what you use I bought a hundred gold for $199 That's supposed to be a $1.99 So what am I missing Hello @Ꝉꝩꭆῐꭗ !
I’m Opal, and I’ll be assisting you with your ticket.

I’d like to clarify that **Gold** and an **Aspect Pro subscription** are two separate features.

**Gold** is used for additional in-app features, such as unlocking chat photos, allowing characters to make posts, and more.

An **Aspect Pro subscription**, which can be found by selecting the **“Aspect Pro”** option within the app, provides additional benefits, including:

> • Unlimited posts per day
> • Unlimited messages per chat
> • The ability to send images in chat
> • Unlimited comments and replies
> • Control over the audience that can view your posts

If you would like to make more posts, you will need an **Aspect Pro subscription** rather than Gold.

I hope this clears things up! Please let me know if you have any other questions, and I’ll be happy to help. Can I ask for a refund on the gold? On googleplay You may request a refund with these links below! :0088_down_arrows:

**Apple App Store**
https://reportaproblem.apple.com

**Google Play Store**
https://support.google.com/googleplay/answer/2479637 Google may give refunds for some purchases made through Google Play’s billing system, based on the refund policies described below. Refund policies are different depending on what you bought, when Is there anything else I can help you with or should I close this ticket? @Ꝉꝩꭆῐꭗ I think that will do thank you for the assist @chrysalis | Moderator @Opal • trial helper
Exported transcript automatically when the ticket was closed.
Top participants:
11 - @kittikin#0 (140004850153816064)
3 - @opalliana#0 (896502033429958686)
2 - @a.l.e.y.x#0 (1168610887066730520)
1 - @Aspect Assistant#2405 (1479500542832021527)